Healthcare Quality & Data Coordinator

Job not on LinkedIn

🔥 5 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Data Coordinator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Follow up with local U.S. offices after client assessments to obtain assessment outcomes, next steps, and start-of-care updates • Monitor post-assessment cases and follow up on outstanding information to ensure no lead, case, or next step is missed • Update HubSpot and internal CRM systems with assessment outcomes, client decisions, workflow stages, and relevant notes • Maintain accurate and up-to-date records across relevant systems • Review information for accuracy, completeness, and consistency and identify missing or incorrect information • Communicate professionally with U.S. office teams via email, phone, and internal systems • Follow up with offices when updates are outstanding and ensure relevant information is captured correctly • Contact clients when assigned to gather feedback and communicate information internally • Ensure information received from offices is accurately reflected in relevant CRM and workflow stages • Escalate discrepancies, missing information, or concerns requiring clarification • Track recurring issues and identify opportunities to improve workflow, data quality, and follow-up processes • Manage multiple cases and follow-ups in a thorough and organised manner • Work closely with internal teams to ensure information is communicated accurately and workflow requirements are consistently followed

🎯 Requirements

• Previous experience in Quality Assurance, Quality Control, Healthcare Administration, Operations, Data Management, CRM Administration, Coordination, or a similar role • Experience working with CRM systems, databases, or other information-management platforms • Strong attention to detail with the ability to identify missing, incorrect, or inconsistent information • Excellent organisational and follow-up skills • Strong written and verbal English communication skills • Professional communication skills, particularly when dealing with U.S. teams or international stakeholders • Ability to manage multiple cases, tasks, and follow-ups while maintaining accurate records • Strong data-capturing and administrative skills • Ability to work systematically and ensure that outstanding items are followed through to completion • Comfortable working with repetitive processes while maintaining accuracy and consistency • Strong problem-solving skills and the ability to identify when information requires clarification or escalation • Ability to work independently and take ownership of assigned tasks • Previous exposure to U.S. healthcare, home care, medical administration, or a U.S.-based BPO environment would be advantageous • Comfortable working in a role that is primarily admin-facing rather than directly client-facing • Fixed fibre line with minimum 25 Mbps upload and download speed, supporting a wired Ethernet connection • Reliable power backup solution for load shedding and power outages