Inbound Customer Service Agent, US Healthcare – Rotating Shifts

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Answer inbound calls and respond to patient enquiries in a professional, friendly and timely manner. • Verify patient insurance information, personal details and co-payment requirements. • Schedule and reschedule patient appointments using the client scheduling system. • Provide patients with accurate information regarding available healthcare services. • Capture and update patient information with a high level of accuracy. • Maintain complete and up-to-date records of appointments, patient needs and preferences. • Deliver an exceptional customer experience while maintaining confidentiality and professionalism.

🎯 Requirements

• Exceptional English communication skills, both verbal and written. • Professional, polished and customer-focused approach. • Strong work ethic with a commitment to delivering excellent service. • Fast learner with strong problem-solving abilities. • Critical thinker who can accurately interpret information and make sound decisions. • Ability to remain calm and professional under pressure. • Patient, empathetic and compassionate when assisting customers. • Previous customer service or call centre experience is advantageous. • Experience working with US healthcare insurance, including Medicare and Medicaid, will be highly beneficial but not a requirement.