Operations Support Coordinator – Healthcare

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October 7

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iSTA Solutions

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B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• - Respond promptly to incoming client calls and emails, providing professional and courteous service. • - Handle urgent matters, including last-minute staffing call-outs, no call/no shows (NCNS), and shift changes. • - Coordinate immediate staffing replacements when necessary, using internal contact lists and scheduling tools. • - Monitor daily schedules and check in with staff scheduled for later in the day to ensure attendance and coverage. • - Communicate clearly and effectively with team members and management to relay important updates. • - Maintain accurate records of interactions and follow-ups in the CRM system.

🎯 Requirements

• - Excellent verbal and written communication skills. • - Strong organizational and time-management abilities. • - Ability to remain calm and solution-focused under pressure. • - Previous experience in staffing, operations coordination, or a customer service role is preferred but not mandatory. • - Proficiency in Microsoft Office and CRM programs.