iSTA Solutions
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
Patient Onboarding and Insurance Coordinator, Healthcare
Job not on LinkedIn
September 22
iSTA Solutions
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
📋 Description
• Serve as the first point of contact for new clients/patients to ensure a smooth onboarding into virtual speech therapy services • Verify, interpret, and explain insurance coverage for speech therapy services and present self-pay options when applicable • Handle inbound and outbound communications (calls, emails, texts) with professionalism and empathy • Guide clients through required steps to complete onboarding and begin therapy quickly • Act as primary relationship manager for assigned clients to ensure satisfaction, engagement, and retention • Serve as ongoing point of contact for client questions, benefit changes, or service adjustments • Proactively follow up with clients to encourage continued participation, troubleshoot barriers, and strengthen long-term loyalty • Collaborate with scheduling and clinical teams to ensure seamless care transitions and consistent service delivery • Track and analyze client feedback, providing insights for process improvements and service enhancements • Identify opportunities to expand client engagement (additional family members, sessions, or upgraded packages) and partner with Business Development and Payer Relations to promote insurance partnerships
🎯 Requirements
• Previous experience in customer service, account management, or insurance sales required; healthcare or therapy setting experience strongly preferred • Strong verbal and written communication skills with the ability to explain complex insurance and clinical information simply and persuasively • Proven ability to build relationships and maintain client trust over time • Sales-minded with a track record of achieving goals while maintaining service excellence • Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, remote environment • Proficient in CRM systems, email platforms, and Microsoft Office/Google Suite tools • Availability to work specified EST hours (Mon–Wed 10:00–19:00 EST; Thu 12:00–21:00 EST; Fri 09:00–17:00 EST) • Fixed fibre internet line with minimum 25 Mbps (upload & download) and support for a wired Ethernet connection (mandatory) • Reliable power backup solution to manage load shedding and power outages (mandatory) • Willingness to work on all South African public holidays (compensated as per BCEA)
🏖️ Benefits
• Fully remote working role • Compensation for working on South African public holidays as per BCEA
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