Patient Services Coordinator, ABA Therapy

Job not on LinkedIn

September 20

Apply Now

Receive Emails with Similar Jobs

iSTA Solutions

WebsiteLinkedInAll Job Openings

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Coordinate the placement of BCBAs with patients, including new cases and replacements. • Serve as the main point of contact for staff and families, responding promptly to inquiries and concerns. • De-escalate and resolve complaints from families or staff using tact and judgment. • Encourage and motivate parties to follow through on plans or changes despite resistance. • Utilize client systems and tools to schedule appointments, document actions, and maintain accurate records. • Maintain ongoing communication with management regarding case status and escalations. • Handle complaints and sensitive situations requiring firmness, empathy, and strong problem-solving skills.

🎯 Requirements

• Advanced customer service or scheduling/coordination experience. • Prior experience within ABA therapy or a healthcare-related environment is preferred. • Exceptional English verbal and written communication. • Ability to multitask in a fast-paced environment. • Strong interpersonal skills with a knack for nuanced conversations. • Critical thinking and quick decision-making. • Resilience and professionalism when handling unhappy clients or staff. • Basic computer literacy including MS Office and Outlook (No advanced Excel required). • Monday to Friday 9am – 6pm EST (15:00 to midnight South African time; subject to change according to US daylight savings). • Required to work on all South African public holidays (compensated as per BCEA). • Fully remote role based in South Africa. • Fixed fibre internet line with minimum 25 Mbps (upload & download) and wired Ethernet support required. • Reliable power backup solution required to manage load shedding and power outages (applicants without power backup cannot be considered).