Patient Support, Communications Associate

Job not on LinkedIn

October 29

Apply Now

Receive Emails with Similar Jobs

iSTA Solutions

WebsiteLinkedInAll Job Openings

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Send out messages and reminders to patients. • Read and tweak AI-generated messages before they are sent to make sure they sound right. • Help create and update support documents and information that go out to patients. • Assist with more complicated questions by getting all the right information together and passing it to the right people. • Work with the team to sort different types of messages and make processes more efficient. • Work with data and systems to help organize information for reports and evidence-gathering.

🎯 Requirements

• 6 months to 1 year experience in the **U.S. healthcare industry preferred** (experience with EHR systems or healthcare admin preferred) • Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally • Empathetic nature • Highly detail-oriented, organized, and proactive with strong problem-solving skills • Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required) • Ability to work independently in a fast-paced, remote environment • Familiarity with navigating databases and digital communication tools • Reliable internet and power backup solution as outlined above