Therapy Scheduling Coordinator – EST Working hours

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Coordinate appointments between families and therapists efficiently • Communicate with families and therapists via phone, email, and other communication channels professionally • Assist with scheduling, rescheduling, and managing complex appointment changes • Maintain accurate scheduling records and update internal systems accordingly • Resolve scheduling conflicts in a professional, empathetic, and timely manner • Build and maintain positive relationships with both families and therapists • Work closely with the Scheduling Manager to ensure smooth daily operations • Follow up proactively to ensure appointments are confirmed, locked in, and completed • Deliver exceptional customer service during every single interaction

🎯 Requirements

• Previous customer service or client-facing experience is essential • Excellent verbal and written English communication skills with impeccable spelling and grammar • Strong interpersonal and relationship-building skills • Highly organised with exceptional attention to detail and accuracy • Proven ability to multitask and manage competing priorities without losing focus • Proactive nature with the ability to take initiative without constant supervision • Comfortable thriving in a fast-paced, dynamic environment • Strong problem-solving and solutions-driven mindset • A confident, friendly, and empathetic communicator who remains calm under pressure • Professional, dependable, and passionate about providing exceptional service