Accounts Receivable Specialist

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🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Accounts Receivable

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSupport Worldwide Careers

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

👥 HR Tech

B2B • HR Tech

iSupport Worldwide Careers is an offshoring and recruitment service provider based in the Philippines. It helps companies—especially fast-growing small and medium enterprises—set up dedicated offshore teams without requiring clients to incorporate locally or directly employ staff, by acting as the administrative/employer-of-record platform. Services include talent sourcing and recruitment & staffing, contact center and back-office operations, IT outsourcing, training and learning & development, branded office suite setup, and tailored offshoring strategies focused on rapid setup and cost reduction (claims up to 70% savings). The firm emphasizes giving clients direct management of their dedicated offshore staff while handling administrative burdens.

📋 Description

• Post all daily cash receipts within 24 hours, including bank transfers, ACH, wire payments, check deposits, and Stripe activity • Attach remittance documentation to every posted payment in NetSuite • Reconcile Stripe payment activity daily and resolve subscription payment failures with customers • Investigate and resolve unapplied cash, misapplied payments, and short-pay situations • Maintain the AR Suspense account with documented notes on unresolved items • Own the full accounts receivable aging report across all customer segments • Execute documented collections outreach on every account in the 30+ day past-due bucket via phone and email, with NetSuite notes • Escalate accounts in the 60+ day bucket for suspension and cancellation workflow with the Subscription team • Drive outreach escalation through first, second, and third contact as needed • Serve as the primary AR contact for payment questions, disputes, credit memo requests, and reconciliation needs • Correspond with external third-party collections agencies on referred accounts • Document all customer interactions in NetSuite • Escalate high-risk balances to the Accounting Manager with a documented recommendation • Prepare the weekly AR aging summary for the Accounting Manager • Track and report DSO, CEI, and over-60-day balance concentration • Surface recurring payment issues and process improvement opportunities • Collaborate with Finance, Sales, and Customer Success teams • Report directly to the Accounting Manager in Pullman and partner with the broader Finance team

🎯 Requirements

• 4+ years of accounts receivable experience in a corporate or SaaS environment • Strong accounting background, with a solid understanding of accounts receivable processes, cash application, and financial reconciliation • Experience working US business hours for a US-based client • Strong written and verbal English communication skills with the professionalism and diplomacy to represent the company in customer-facing collections conversations • High attention to detail and demonstrated accuracy in cash application and financial record-keeping • Ability to manage a large customer portfolio and prioritize a high-volume queue against defined performance targets • Direct experience with NetSuite, Stripe, and Salesforce preferred • Familiarity with Dialpad or a comparable cloud phone system preferred • Conversational Spanish in addition to strong English preferred • Demonstrated ownership of the AR function at a growth-stage or SaaS company preferred • Experience managing a book of 500 or more active customer accounts preferred • Prior responsibility for presenting monthly aging review to Finance leadership preferred • Prior experience in a SaaS or subscription billing environment preferred • Associate degree or higher in Accounting, Finance, Business, or related field preferred • NetSuite fluency preferred: cash application, customer records, journal entries, account reconciliation • Stripe fluency preferred: subscription billing, failed payment handling, lock and unlock workflow coordination • Salesforce fluency preferred: customer account review, activity history, account notes • Advanced Microsoft Excel preferred: pivot tables, VLOOKUP/XLOOKUP, data cleanup, reconciliation • Google Workspace fluency preferred: email, Chat, Docs, Sheets

🏖️ Benefits

• Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift) • Onsite gym with a free professional instructor • Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP • Weekly engagement activities with prizes that are up to 3,000 PHP • Free upskilling academy to improve your performance and skillset • State-of-the-art facilities from toilets to your workstation • Amenities such as sleeping quarters, game area, chat room, shower room

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