Operational Inside Support Representative

🕒 April 24

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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iT1

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🏢 Enterprise

Enterprise • IT Services • Cloud Services

iT1 is a global, full-service technology solution provider headquartered in Tempe, AZ. It specializes in delivering advanced IT solutions such as cloud services, cybersecurity, communications, and collaboration infrastructure. The company offers a comprehensive portfolio of services, including IT configuration, IT monitoring, and management to commercial, healthcare, nonprofit, public sector, and government industries. With extensive expertise in Microsoft tools, iT1 helps organizations optimize operations and enhance their IT investments through professional and managed services.

📋 Description

• Provide overall excellent customer service to help complete any customer requests and resolve potential issues • Support the sales team by overseeing the order process within our internal systems • Providing shipment tracking information to customers and Account Managers • Work with the Accounting department in supporting accounts payable and receivable processes • Work with customers and manufacturers to facilitate return requests Order modifications/changes • Produce and distribute internal and external reports as needed • Pricing, sourcing, quoting, and deal registrations • Process shipping label request • Perform other duties as needed

🎯 Requirements

• Experience in pricing, sourcing, quoting, and deal registrations at a Value Added Reseller within the Channel required • Excellent communication skills, both written and verbal • Possess high-level organization and time-management skills • The ability to work quickly and accurately in both independent and team situations • Strong computer skills, including Microsoft Office and Excel • The aptitude for learning new systems and software quickly • Financial skills and background • The ability to juggle a variety of tasks at the same time • Demonstrated consistency in values, principles, and work ethic

🏖️ Benefits

• Medical, dental, and vision benefits with highly subsidized premiums • Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off • 401(k) Plan with employer match • Onsite Fitness Center • Onsite Monthly Massages