Travel Director

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ITA Group, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1963

Event Marketing • Incentive Travel • Employee Experience

ITA Group, Inc. is a global leader in event marketing and incentive travel services, helping brands engage with their audiences through unique live, virtual, and hybrid experiences. They specialize in event strategy, management, and production, focusing on creating memorable employee and customer engagement programs. Additionally, they enhance channel partner relationships and provide market research insights to foster business growth and innovation.

📋 Description

• The Travel Director works as a team member during on-site travel programs, ensuring efficient program operation and client satisfaction. • The Travel Director prepares and performs tasks within assigned areas of responsibility, which may include functions, hospitality desk, air procedures, meetings, shipping, VIPs, special activities or accounting. • Programs may include incentive trips, sales conferences, trade shows and user conferences. • This role travels on programs as needed and work load will vary based on scheduled activities. • Travel Directors may live anywhere in the United States - preference to live within an hour of a major airport.

🎯 Requirements

• 1 to 2 years of customer service experience in a service-related industry preferred. • Availability and flexibility to travel and be on-site anywhere from 3-10 days, which often includes weekends. • Excellent human relations skills; the ability to be flexible and sensitive to people's needs. • Foreign language skills preferred - fluency in Spanish, French, Italian. • Ability to establish a positive working relationship with individuals who possess a wide range of personalities and work styles. • Ability to think and act in a proactive manner. • Demonstrated leadership skills and the ability to work independently. • Excellent customer service skills; the ability to be flexible and sensitive to people’s needs. • Ability to complete basic math and accounting functions. • Physical ability to do occasional heavy lifting (up to 50 pounds) and be able to stand for several hours. • Ability to work the time necessary on-site to complete projects and/or meet deadlines. • Experience in detail-oriented work, with the ability to multi-task. • Ability to display a sense of urgency, ownership and accountability. • Demonstrated proficiency with Microsoft Word and Microsoft Excel, as well as internet browsing. • Must have access to a computer with those programs. • Experience with Microsoft PowerPoint a plus, but not required. • Excellent organizational skills with experience in detail-oriented work. • Experience in effective communication and relationship building. • Ability to interact with all levels of client management. • Ability to maintain a social neutrality, only building positive and valuable relationships with team members, and refusing to participate in potentially negative discussions and exchanges. • Experience in working with cross-functional teams. • Excellent interpersonal skills with the ability to take and give direction within a matrix organizational structure and team environment. • Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred. • Ability to work the time necessary to complete projects and/or meet deadlines. • Ability to maintain a positive, professional demeanor and be part of a positive working team at all times.