ITCAN Technology and Digital Marketing
51 - 200 employees
Founded 2015
💼 Consulting
📣 Marketing
🛍️ eCommerce
Consulting • Marketing • eCommerce
ITCAN Technology is a full-service technology and digital marketing company that empowers online retailers and e-commerce businesses in the GCC region. With a focus on performance marketing, ITCAN offers a range of services including digital marketing strategies, influencer marketing, technology development, UI/UX design, and business intelligence consulting. The company leverages its insights and expertise to drive exponential growth and enhance customer interactions for its clients.
Customer Success Director
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🔥 0 minutes ago
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ITCAN Technology and Digital Marketing
51 - 200 employees
Founded 2015
💼 Consulting
📣 Marketing
🛍️ eCommerce
Consulting • Marketing • eCommerce
ITCAN Technology is a full-service technology and digital marketing company that empowers online retailers and e-commerce businesses in the GCC region. With a focus on performance marketing, ITCAN offers a range of services including digital marketing strategies, influencer marketing, technology development, UI/UX design, and business intelligence consulting. The company leverages its insights and expertise to drive exponential growth and enhance customer interactions for its clients.
📋 Description
• Own customer revenue, retention and expansion across a portfolio of strategic accounts • Identify commercial opportunities, customer risks and potential churn signals early, and turn insight into action • Build trusted relationships with senior and executive stakeholders, positioning MoonTech as a strategic partner • Lead strategic account planning, QBRs, commercial conversations and major customer escalations • Ensure every strategic account has clear objectives, ownership, health indicators and actionable success plans • Lead, coach and develop the Customer Success team • Partner with Business Development, Product, Data, Operations and AI/Automation teams to solve customer challenges and deliver commitments • Build scalable Customer Success processes across onboarding, account health, reporting, lifecycle management and churn prevention • Use CRM systems, data and AI to improve visibility and automate repetitive work • Champion the voice of the customer internally and help shape product, commercial and operational priorities
🎯 Requirements
• Significant experience in Customer Success, Account Management, Strategic Accounts or a comparable commercial leadership role • Proven track record of owning and improving revenue, retention and/or account expansion • Strong experience managing high-value or enterprise customers and developing relationships with senior decision-makers • Demonstrated people leadership experience, including coaching, challenging and developing high-performing teams • Commercially minded and analytical approach to customer management • Exceptional communication, negotiation and stakeholder-management skills • Strong organisational skills and ability to manage multiple strategic priorities simultaneously • Genuine ownership mentality and ability to drive problems through to resolution • Confidence operating in a fast-moving environment with evolving priorities • Experience using CRM or Customer Success platforms • Interest in AI, automation and technology-enabled Customer Success highly valued
🏖️ Benefits
• Opportunity to shape how MoonTech works with its most important customers • Opportunity to shape how Customer Success evolves as MoonTech grows • Diverse and collaborative team • Supportive team culture
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