Solutions Architect

September 24

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Iterable

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Artificial Intelligence • B2B • Marketing

Iterable is an AI-powered cross-channel marketing platform that enables businesses to engage consumers through integrated messaging across email, mobile, web, and more. It supports enterprises in designing and automating personalized marketing campaigns that leverage real-time data to enhance customer experiences. Iterable offers tools for data activation, segmented messaging, and dynamic campaign creation, allowing marketers to build individualized customer journeys and maximize campaign impact through seamless cross-channel communication. With a focus on enterprise solutions, it facilitates the transformation of marketing operations into secure and scalable systems.

501 - 1000 employees

Founded 2013

🤖 Artificial Intelligence

🤝 B2B

💰 $200M Series E on 2021-06

📋 Description

• Reduce friction and bridge the gap between technical and non-technical stakeholders by partnering with customer success during technical calls • Answer all functional and technical questions pertaining to the Iterable platform with a focus on mobile offerings • Advocate for customers by learning their pain points and strategize solutions with Customer Success Managers • Provide technical guidance to support mobile integrations, including SDK and mobile partner offerings (Branch, Adjust, AppsFlyer, etc.) • Become a subject matter expert on Iterable's mobile offerings • Become a trusted advisor to customers’ technical stakeholders • Troubleshoot customers' mobile apps as it relates to the Iterable integration • Scope, manage, and deliver solution specifications • Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures • Conduct product training and demo new features to increase product adoption • Report to the Solutions Architect Lead

🎯 Requirements

• Experience working with HTML, CSS, nodeJS, React Native, and Javascript • Experience developing apps on one or more device platforms, including iOS, Android • Familiarity with APIs to connect mobile applications with back-end services • B2B customer facing experience with a SaaS company • Experience with leading software implementation and support • Experience providing technical consultations to executive-level decision makers • Previous experiencing solving technical problems

🏖️ Benefits

• Paid parental leave • Competitive salaries, meaningful equity, & 401(k) plan • Medical, dental, vision, & life insurance • Balance Days (additional paid holidays) • Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits • Complete laptop workstation • Variable pay (where applicable) • Generous stipends for health & fitness and learning & development