Commercial Success Manager

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🕒 May 19

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iTS: Info Technology Supply Ltd.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

☁️ SaaS

🔧 Hardware

🤝 B2B

SaaS • Hardware • B2B

iTS: Info Technology Supply Ltd. is a UK-based IT and print solutions provider with more than 35 years’ experience delivering software and hardware to organisations and resellers. The company develops and maintains in-house software (including cloud IDP and management platforms), supplies print/copy/scan hardware, and offers managed print services, document processing, classroom and desktop management, and reseller support across sectors such as education, libraries, legal and finance. iTS combines global reach with local expertise and focuses on B2B partnerships and reseller channels.

📋 Description

• Own the full customer journey from qualified lead through to renewal and expansion • Define clear handoff processes between Business Development, Technical Consulting, and Customer Success • Maintain pipeline visibility and produce accurate revenue forecasts for leadership • Identify and pursue upsell and cross-sell opportunities within the existing customer base • Manage and develop a team of four across Business Development, Technical Consulting, and Customer Success • Set individual KPIs aligned to company targets and run regular performance reviews • Build a culture of accountability, collaboration, and continuous improvement • Support onboarding as the team grows alongside ITS’s SaaS expansion • Coach the Business Development Executive on complex or high-value deals, engaging directly where needed • Personally lead senior prospect conversations for strategic accounts • Ensure CRM discipline and consistent sales methodology across the team • Own overall renewal rates and Net Revenue Retention (NRR) across the product portfolio • Oversee the customer health framework and manage at-risk account escalations • Feed structured customer insight — churn signals, feature gaps, competitor activity — to the Product Managers • Partner with Marketing Operations on renewal communication and re-engagement campaigns • Collaborate with Marketing Product Managers on Ideal Customer Profile (ICP), target verticals, and sales enablement materials • Share commercial intelligence from the field to inform product roadmap priorities • Align on messaging and positioning so the commercial team goes to market consistently

🎯 Requirements

• 2-4 years in B2B SaaS commercial roles, with at least 2 years managing a team • Proven track record across both new business acquisition and customer retention, with measurable outcomes • Experience coordinating technical consulting or implementation functions alongside a sales team • Background in education, legal, corporate, or document management sectors a strong advantage • Strong CRM proficiency — webCRM or equivalent — with experience driving team-wide adoption • Solid understanding of SaaS metrics: ARR, NRR, CAC, LTV, churn rate, and customer health scoring • Comfortable working with pipeline data to produce clear, reliable forecasts • Confident communicator — equally comfortable presenting to leadership and engaging at senior level with customers

🏖️ Benefits

• A role with real scope where you will shape the commercial function for ITS’s growing SaaS portfolio • Direct influence on revenue outcomes with strong leadership team support • An established customer base and proven products as your foundation • Performance-based compensation with a variable component tied to measurable results