Service Manager

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🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $75.7k - $113.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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ITW

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🚘 Automotive

🏗️ Construction

Manufacturing • Automotive • Construction

ITW is a global, diversified manufacturing company (Illinois Tool Works Inc. ) that designs and produces engineered industrial products across 80+ divisions and seven business segments. ITW supplies niche, value-added solutions to industrial and commercial customers — including Automotive OEM components, Construction fastening products, Food Equipment, Polymers & Fluids, Test & Measurement and Welding equipment — and operates with a decentralized, entrepreneurial culture. The company operates in roughly 49 countries, employs about 43,000 people, holds tens of thousands of granted and pending patents, and reported about $16 billion in revenue (2025 figure) according to its corporate materials.

📋 Description

• Developing, maintaining, and managing a highly technical field service team • Support technicians by assisting with installations, preventative maintenance, warranty and post-warranty support, emergency visits, etc. • Providing coaching and training on products, procedures, service repair techniques, and customer service • Meeting or exceeding customer satisfaction results • Talent development • Increasing employee retention and engagement levels

🎯 Requirements

• High school diploma or GED with a minimum of 4 years of relevant experience • 1-3 Years of relevant experience with a degree of higher learning such as an Associates/Bachelors Degree • Previous management experience is required. • Sales Strategy and Customer Development • Knowledge of an Annual Operating Plan/Long Range Plan • Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.) • Service/product knowledge for commercial food equipment • Mechanical aptitude

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development