PHC Operations Manager

Yesterday

Apply Now

Receive Emails with Similar Jobs

IVC Evidensia UK

WebsiteLinkedInAll Job Openings

Agriculture • Healthcare Insurance • Non-profit

IVC Evidensia UK is a global leader in veterinary care, operating approximately 2,500 locations across 20 countries. Founded in 2011, the company is dedicated to providing outstanding care for animals, investing in its people and practices to promote clinical excellence. IVC Evidensia focuses on creating a rewarding work environment for veterinarians, emphasizing local service delivery and continuous professional development through education and strong community engagement.

10,000+ employees

Founded 2011

🌾 Agriculture

⚕️ Healthcare Insurance

🤝 Non-profit

📋 Description

• Engage with operations and practice teams through regular communications and build a strong PHC champion community. • Own and maintain training and support materials for the PHC proposition. • Deliver impactful training sessions using a “train the trainer” model. • Provide second-line support for queries and manage operational changes like price updates and POS refreshes. • Collaborate with Finance and PHC Country Lead on performance reporting and growth targets. • Partner with Marketing and Digital teams to implement new proposition developments. • Act as a feedback hub to continually improve the PHC experience.

🎯 Requirements

• Proven experience managing a membership scheme at a national level. • Exceptional organisational and communication skills with the ability to influence across large audiences. • Strong analytical skills to identify performance trends and drive behavioural change. • A service-oriented mindset and stakeholder management expertise. • High standards for quality and attention to detail. • Proficiency in MS Office for analysis, presentations, and communications. • Experience with IVC Merlin PMS, veterinary practice background, process design, marketing strategies, and knowledge of best practices in the veterinary market.

🏖️ Benefits

• A remote role offering flexibility and autonomy. • The chance to make a real impact on a growing, customer-focused proposition. • Work with passionate teams across Operations, Marketing, and Digital. • 5 weeks’ holiday, plus bank holidays. • Cycle to work scheme. • Discounted staff pet care. • Company pension. • Employee Assistance Programme (EAP) and supportive well-being initiatives. • Single Private Healthcare. • Family-friendly policies.