Solution Engineer – Customer Experience

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🕒 March 31

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IVIX

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏛️ Government

📋 Compliance

Government • Compliance • Technology

IVIX is a technology company designed to assist tax authorities in increasing audit efficiency and tax revenue. Their platform analyzes publicly available business activity data to provide accurate leads that help promote compliance and deterrence. IVIX focuses on offering insights into shadow economies by providing detailed information on businesses, their revenue, and taxpayer entities. The company operates as a public sector technology partner, utilizing modern data and algorithms to enhance revenue administration. Their solutions are built with input from former IRS commissioners and current tax authorities, ensuring alignment with existing governmental cultural and technological frameworks.

📋 Description

• Lead and execute the end-to-end deployment, setup, and configuration of the IVIX platform in client environments, including both on-premise and SaaS models. • Serve as the primary escalation point for deep Level 2 technical support related to deployment, infrastructure, and environmental issues. • Collaborate with the Data Solutions team to ensure seamless data integration and configuration to support business intelligence insights. • Lead the technical enablement for pre- and post-sale activities, providing expert technical guidance during the POV stage through full enterprise deployment. • Provide technical expertise and input to Product and R&D teams to ensure deployment architecture and features align with client requirements and current workflows.

🎯 Requirements

• 5+ years leading technical deployment, DevOps, or SRE teams in a B2G/B2B enterprise software company. • Extensive experience installing and deploying software solutions in on-premise, hybrid, or cloud environments, with familiarity with tools like Docker, Kubernetes, and various virtualization platforms. • High proficiency in Linux systems and command-line tools. • Demonstrable understanding of security and compliance frameworks relevant to government or financial services (e.g., managing a platform that satisfies stringent security standards). • Proven ability to establish high-level organizational skills, clarity, and governance across technical delivery and documentation standards. • Excellent communication and relationship management skills, capable of interacting effectively with both technical teams and executive customer stakeholders. • A proactive approach with strong problem-solving skills, capable of identifying challenges and providing effective, innovative solutions. • Familiarity with Python for scripting, data processing, or integrations is a significant advantage. • Fluency in Spanish is an advantage.