Gaming Customer Service, Team Lead

Job not on LinkedIn

🕒 July 24

🇵🇭 Philippines – Remote

💵 ₱33k / month

⏳ Contract/Temporary

🟠 Senior

💝 Customer Support

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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J-Recruit Recruitment Agency

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

J-Recruit is a reliable recruitment agency based in Malaysia and South East Asia, dedicated to connecting the right candidates with the right job opportunities. They offer a range of services to both employers seeking to hire staff and job seekers looking for new employment. With a professional team ready to assist, J-Recruit aims to meet hiring and job-seeking needs efficiently.

📋 Description

• Respond promptly to player inquiries about gameplay, features, and technical issues • Help players troubleshoot account, payment, and gameplay problems • Guide players on rules, strategies, and ongoing promotions • Log and track interactions using our support platform • Escalate complex issues to development and QA teams as needed • Flag recurring player feedback trends to help improve the product

🎯 Requirements

• 2+ years of customer service experience (gaming industry a plus) • Excellent written and verbal English communication skills • Strong problem-solving skills and ability to stay composed under pressure • Comfort working rotating shifts, including nights, weekends, and holidays (24/7 support coverage) • Basic proficiency with CRM or customer support tools

🏖️ Benefits

• No fixed employee benefits • ₱5,000 first-month training allowance • Up to ₱500/day night shift differential • Equipment provided