Senior Technical Project Manager – Customer Success

🕒 September 16

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🤓 Technical Project Manager

👻 Ghost score 15%

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Jacobian

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $24.5M Series C on 2024-05

Healthcare • Artificial Intelligence • SaaS

Jacobian is a healthcare technology company that delivers AI-powered radiology reporting and diagnostic workflow solutions. Formed from the merger of Fluency for Imaging and Smart Reporting, it combines proven speech-recognition, structured reporting, and generative AI to streamline radiologist workflows, improve report accuracy and speed, and integrate with PACS/RIS/EMR systems via HL7 and FHIR.

📋 Description

• Own end-to-end delivery of SmartReports implementations across EMEA, from discovery and solution design through configuration, integration, testing, go-live, and hypercare. • Coordinate and document solution design with integration architects and engineers, including integration architecture, interface decisions, and configuration options. • Manage technical workstreams with hospital IT, including HL7/RIS/PACS integration topics, network and security requirements, and deployment questions. • Manage external technology and channel partners and coordinate delivery dependent on third parties. • Qualify and escalate implementation issues, write complete Engineering tickets, track resolution, and keep customers informed. • Serve as the primary customer contact, running status calls, agendas, minutes, and decision logs through executive level. • Transition implementations into operations through structured handovers to Customer Support, complete documentation, and readiness checkpoints. • Contribute to the internal knowledge base so implementation learnings scale across projects.

🎯 Requirements

• Several years of project management experience delivering enterprise software or healthcare IT implementations. • Bachelor's or Master's degree in STEM, Business Informatics, IT, or a related field — or equivalent experience. • Strong technical affinity with HL7 interfaces, RIS/PACS environments, and hospital IT constraints. • Ability to translate between engineers and non-technical stakeholders. • Proven ability to run multiple concurrent projects and coordinate cross-functional stakeholders without formal authority. • Strong documentation discipline, including solution design write-ups, status reports, decision logs, and tickets. • Excellent communication in English. • German at a professional level strongly preferred for the DACH customer base. • Understanding of medical/radiology terminology and clinical workflows is a plus. • Awareness of regulated environments, including medical device software and GDPR, is a plus. • Experience with Jira-based delivery and phase-gate project models. • Experience with speech recognition, structured reporting, or AI-supported clinical documentation. • Project management certification (PMP, PRINCE2, or similar) is a plus. • Willingness to travel up 10-15% of the time.

🏖️ Benefits

• 30 vacation days: For your recovery and a healthy work-life balance. • Wellpass: Access to gyms and wellness facilities across Germany • JobRad & JobTicket: Support for sustainable commuting (bicycle leasing as well as a EUR 17.45/month subsidy toward the JobTicket). • Training budget: An annual, individual budget for your professional and personal development. • Corporate Benefits: Access to a platform with discounts on travel, electronics, fashion, and more. • Flexibility: Flexible working hours and a remote work model (up to 100% within Germany) possible.

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