Director, Salesforce Applications

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Jacuzzi Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🧘 Wellness

Wellness

Jacuzzi Group is a company renowned for its innovation and leadership in the wellness and hydrotherapy industry. They offer a wide range of products including hot tubs, swim spas, saunas, and a variety of bathroom fixtures. Their products are designed to provide health benefits such as hydrotherapy for stress relief and post-exercise recovery. Known for their high-performance swim experiences and collaborations with athletes, Jacuzzi continues to innovate with technologies like the SmartTub® system for energy-efficient operation and the integration of infrared and red light therapy in their offerings.

📋 Description

• Platform Strategy & Vision • Define and own the multi-year Salesforce roadmap for Bath, aligned to business growth objectives and corporate IT strategy • Partner with the CIO to present platform strategy, ROI, and investment cases to executive leadership • Evaluate emerging Salesforce capabilities (AI, Data Cloud, Agentforce) and drive adoption strategy • Benchmark Bath’s Salesforce maturity against industry standards and build a roadmap to best-in-class • Enterprise Architecture & Governance • Own enterprise architecture for the Salesforce ecosystem, ensuring scalability, security, and alignment with IT standards • Establish and enforce platform governance frameworks: data model standards, naming conventions, configuration vs. code policies, and org health criteria • Lead architectural review of all significant enhancements and integrations; own org security model (profiles, permission sets, sharing rules) • Drive data governance strategy: data quality standards, deduplication and regulatory compliance • Team Leadership & Organizational Development • Lead, mentor, and grow a high-performing team of Salesforce administrators and developers • Define career ladders, development plans, and build a culture of continuous learning and Salesforce certification • Manage vendor relationships, SOW negotiations, implementation partners, contractor performance, and team budget • Project Portfolio Management & Implementations • Govern the full project portfolio: intake, prioritization, scoping, budgets, resource allocation, and risk management across concurrent initiatives • Lead Agile/Scrum delivery; oversee sprint planning and backlog grooming in JIRA aligned to the defined project lifecycle (Scoping, Design, Build, Testing, Training, Deploy, Maintenance) • Drive executive-level project reporting; set deadlines, assign responsibilities, and escalate critical risks to senior leadership • Salesforce architecture and process automation expert, capable of providing informed design feedback and recommendations • Salesforce Ecosystem Ownership • Own all Salesforce clouds: Sales Cloud, Service Cloud, Field Service Lightning and Experience Cloud • Oversee all integrations (e.g., ERP, website, call center, Leap, DocuSign) at an architectural and operational level • Own Salesforce licensing strategy, contract negotiations, and AppExchange product lifecycle management • Executive Stakeholder Partnership • Serve as senior technology advisor to Bath business leaders for all Salesforce strategy and investment decisions • Lead cross-functional steering committees; drive platform adoption through change management, enablement programs, and executive dashboards • Identify and champion opportunities where Salesforce can drive revenue growth, operational efficiency, or customer experience improvement • Production Support & Issue Management • Establish and own SLA frameworks for production support, incident response, and escalation paths; oversee daily stand-ups and issue resolution • Proactively monitor org health and lead root cause analysis on high-impact incidents • Salesforce Releases / Maintenance • Maintain applicable Salesforce release enhancements (3x per year); manage Critical Updates and educate the team on impact • Maintain 3rd-party AppExchange product updates; maintain configuration and code documentation within JIRA configuration workbook • Other duties as assigned

🎯 Requirements

• Expert-level knowledge across Sales Cloud, Service Cloud, Field Service Lightning and Experience Cloud • Deep Salesforce architecture skills: data modeling, security design, integration patterns, and org strategy • Strong technical foundation in Flow automation, Apex, LWC, and API-based integrations (including AppExchange) • Demonstrated ability to define and execute multi-year platform strategies tied to business outcomes • Executive-level communication and leadership skills; ability to translate platform strategy into business value for C-suite audiences • Advanced portfolio and project management skills; proven track record delivering high-quality, on-time, on-budget projects across a complex enterprise org • Financial acumen: experience managing platform budgets, vendor contracts, licensing strategy, and ROI modeling • Experience with integration platforms and ERP systems (Infor LN) preferred • Bachelor’s Degree in Information Technology, Computer Science, Business, or related field • Salesforce Advanced Administrator Certification Required • 10+ years of Salesforce experience; 3+ years in a senior leadership or director-level role • Experience managing Salesforce project implementations across multiple clouds in enterprise environments (500+ users preferred) • Experience leading and scaling cross-functional teams, admins, developers, and vendor partners; track record presenting technology strategy to executive leadership • Additional preferred certifications: Sales Cloud Consultant, Service Cloud Consultant, Field Service Consultant, Platform App Builder

🏖️ Benefits

• 401(k) with matching program • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Vision insurance