Learning Experience Designer I, Customer Education

2 hours ago

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Jamf

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Enterprise • Education • Healthcare

Jamf is a leading provider of Apple device management and security solutions. The company offers a comprehensive platform designed to simplify the management and security of Apple products in business, education, and healthcare environments. With a range of products like Jamf Pro for business and higher education, Jamf School for K-12, and Jamf Protect for endpoint security, Jamf enables organizations to enhance productivity and security of their Apple devices. The company is trusted by top technology companies and brands to automate, scale, and secure Apple IT workflows, ensuring modern, efficient operations while safeguarding user privacy. Jamf is dedicated to creating solutions that are enterprise secure and consumer simple, helping its clients manage and secure the Apple experience with ease.

1001 - 5000 employees

Founded 2002

🏢 Enterprise

📚 Education

💰 $300M Post-IPO Secondary on 2021-09

📋 Description

• Develop and maintain learning experiences for instructor-led, virtual instructor-led, and/or online training formats to support customer training. • Organize time, projects, and meetings with tools like Jira, Confluence, Slack, Dropbox, and Microsoft 365 to ensure content is delivered efficiently. • Upload, organize, and maintain files with a content management system, learning management system, Dropbox, YouTube, and Wistia. • Communicate proactively with CE colleagues, Jamf stakeholders, and customers to evaluate and work toward key performance indicators. • Review, test, and analyze Jamf and Apple beta releases to gauge their impact on CE learning experiences. • Provide constructive feedback to other content creators to ensure quality, a unified voice, and consistent outcomes. • Occasionally lead or assist with customer training to evaluate new content and improve the overall experience for customers. • Adjust and organize workload as necessary to meet timelines and Jamf initiatives. • Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization. • Travel frequency up to 10% a year

🎯 Requirements

• Minimum of 2 years technical understanding of macOS, iOS, iPadOS, and tvOS (Required) • Minimum of 1 year technical use of Jamf’s product portfolio – Now, Pro, School, Connect, or Protect (Required) • Minimum of 1 year of teaching, instructional design, or equivalent experience (Required) • Minimum of 1 year of video production and/or audio engineering (Required) • Minimum of 1 year of screen capture, screen recording, or Keynote creation (Required) • Minimum of 1 year creating content in an LMS or CMS (Preferred) • Minimum of 2 years working on a team providing customer training or support (Preferred) • Experience with scripting languages (bash, zsh) for automation and device management (Preferred) • Background in cybersecurity, threat detection, or endpoint security, particularly with Jamf Protect (Preferred) • High School Diploma or equivalent (Required) • Jamf Certified Associate, Tech, or Admin (Preferred)

🏖️ Benefits

• Named a 2025 Best Companies to Work For by U.S. News • Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being • Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z • Named one of Forbes Most Trusted Companies in 2024 • Named a 2024 Best Companies to Work For by U.S. News • Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families • Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work® • Named a 2024 Best Technology Company to Work For by U.S. News • Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine • Employee retention rate of 90%