Senior Systems Site Reliability Engineer, B2B

10 hours ago

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Jamf

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Enterprise • Education • Healthcare

Jamf is a leading provider of Apple device management and security solutions. The company offers a comprehensive platform designed to simplify the management and security of Apple products in business, education, and healthcare environments. With a range of products like Jamf Pro for business and higher education, Jamf School for K-12, and Jamf Protect for endpoint security, Jamf enables organizations to enhance productivity and security of their Apple devices. The company is trusted by top technology companies and brands to automate, scale, and secure Apple IT workflows, ensuring modern, efficient operations while safeguarding user privacy. Jamf is dedicated to creating solutions that are enterprise secure and consumer simple, helping its clients manage and secure the Apple experience with ease.

1001 - 5000 employees

Founded 2002

🏢 Enterprise

📚 Education

💰 $300M Post-IPO Secondary on 2021-09

📋 Description

• Identify improvements in both the platform and processes by implementing established SRE concepts with the goal of improving product and system reliability • Proactively engage and collaborate with other individuals and teams as issues arise by serving as an escalation point of customer issues to ensure successful outcomes • Perform root cause analysis for customer impacting issues and be able to clearly document the solution and advise others from the results of those findings • Create technical documentation based upon new technology proof of concepts, project work, root cause issue analysis, identification of alerting patterns, and proactively sharing this knowledge with other teams as part of the Continuous Improvement Model. • Participate in team ceremonies to identify and refine potential work, communicate findings, and drive opportunities to collaborate • Assign and communicate the business value and benefit hypothesis of new projects, initiatives, and strategies while being able to break down the technical work require to achieve a successful outcome • Lead cross-team and cross-department technical collaboration in critical customer escalations • Advise stakeholders and senior leadership on critical customer escalations • Occasionally provide off hours support for deployments and customer escalations

🎯 Requirements

• Minimum of 5 years of experience in IT. (Required) • Experience identifying, tuning, and fixing issues with software in Java. (Required) • Experience working with containerization and Kubernetes. (Required) • Experience utilizing system monitoring tools, such as Grafana & Prometheus. (Required) • Experience working within a form of the Agile development framework process. (Required) • Experience optimizing SQL queries and database engine tuning. (Required) • Experience using and troubleshooting AWS services, including: EC2, S3, CloudFront, EKS (Kubernetes), RDS (Aurora). (Required) • Experience creating clear and concise technical documentation that is targeted at both technical and non-technical audiences. (Required) • Experience solving production Java issues through use of native tools such as heap dumps, thread dumps and profilers. (Preferred) • Experience using CI/CD tools (e.g Jenkins, ArgoCD, GitHub Actions). (Preferred) • Experience writing infrastructure as a code (Terraform). (Preferred) • Experience defining and implementing Service Level Objectives. (Preferred) • Bachelor's degree or a combination of relevant experience and education may be considered.

🏖️ Benefits

• Named one of Forbes Most Trusted Companies in 2024 • We know that big ideas can come from anyone, so we empower everyone to make an impact. Our more than 90% employee retention rate agrees! • You will have the opportunity to make a real and meaningful impact for more than 50,000 global customers with the best Apple device management solution in the world. • We put people over profits – which is why our customers keep coming back to us. • Our volunteer time off allows employees to support and give back to our communities. • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful. • 23 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes). • Over 100,000 Jamf Nation users, the largest online IT community in the world.