Insurance Expert

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November 20

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Jane.app

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Healthcare Insurance • SaaS • Wellness

Jane. app is a comprehensive practice management software designed for healthcare practitioners. Its platform includes features such as online booking, billing, and scheduling, with integrated telehealth capabilities that are HIPAA, PIPEDA, and GDPR compliant. Jane. app also offers customizable charting and reporting tools, payment processing options, and secure data storage solutions for multi-location practices. Additionally, their software is tailored for various types of healthcare clinics, providing an intuitive, web-based interface that improves clinic operations and patient experiences. The system is designed to simplify administrative tasks and enhance the efficiency of running a healthcare practice.

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

📋 Description

• Be the internal insurance authority - You’ll act as the go-to person for escalations, reviewing complex claim rejections and denials • Educate and empower - You will help create clear, engaging learning content and guides for both customers and internal teams • Lead escalations - You will support our team by resolving complex US insurance billing and rejection issues quickly and empathetically • Champion clinic confidence - Be a direct partner with clinics that need additional guidance to ensure they feel supported and capable • Identify trends and insights - You will meticulously review support cases, find knowledge gaps, and collaborate cross-functionally to improve tools and workflows • Cross-collaboration - You’ll be the connective thread between teams at Jane, translating customer billing pain points into insights for Product • Support Jane’s Billing Service - You will provide expert input on complex billing questions and participate in team training • Lead improvement from within - You will identify opportunities to simplify internal processes and strengthen cross-team alignment

🎯 Requirements

• 7+ years of full Revenue Cycle experience as a biller within the United States • Strong understanding of Commercial, BCBS, Medicaid, and Medicare billing requirements • Proven experience with provider credentialing and enrollment, eligibility checks, and prior authorizations • Deep expertise in claim submission and follow-up, including managing rejections, denials, disputes, and patient collections • Familiarity with EDI workflows and clearinghouse processes • Experience educating or training others in medical billing, coding, or credentialing • Comfortable acting as the escalation point for internal and customer-facing billing inquiries • Naturally collaborative, working cross-functionally with Support, Product, Community, and Billing Service teams • Continuous learner who stays connected to real-world billing changes, payer updates, and evolving compliance requirements • Human and helpful communicator who can balance technical accuracy with empathy, clarity, and patience • Comfortable working in a fast-paced, evolving environment

🏖️ Benefits

• flexible benefits options that includes a range of health, dental, and vision plans with a 100% employer-paid option • access to income protection through life insurance and disability coverage • choice between an FSA or HSA for medical expenses • One Medical for virtual care • Spring Health for personalized mental health support • XP Health for vision care