Senior Lead, Customer Success Training

Job not on LinkedIn

🔥 6 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Jane

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

🤝 B2B

🚗 Transport

B2B • Transport

Jane is an integrated supply chain and procurement company that offers end-to-end logistics, sourcing, vendor management, freight forwarding, warehousing, customs and compliance support, and technical/technology consulting. The company operates a centralized "intelligent supply chain" ecosystem to consolidate procurement and reduce costs and time for industrial clients, and supports sectors such as drones, aerospace, defense, EV, oil & gas, precision instruments, and renewable energy. Jane also supplies drone-related hardware and specialized imaging equipment while serving global clients across multiple countries.

📋 Description

• Lead and develop a team of trainers, helping them grow in their craft while rolling up your sleeves and contributing directly alongside them. • Own the programs that prepare new Support team members before they join the floor. • Design and deliver training for our Demo function. • Build training for our Onboarding call function. • Help build training for Conferences. • Support demo coaches in helping onboard and prepare team members for onboarding calls. • Support cross-functional product onboarding for other teams.

🎯 Requirements

• 3 to 5 years in a training, learning and development, or instructional leadership role, ideally within a customer support, customer success, or SaaS environment. • Experience leading or managing a team of trainers or facilitators. • Comfortable doing the work as directing it. • A track record of building and delivering onboarding or product training programs that serve people at different stages and from different contexts. • Genuine enthusiasm for AI and emerging technology as tools for better learning. • Experience designing content and delivering programs at scale through a Learning Management System. • Comfort working cross-functionally in a remote or distributed environment.

🏖️ Benefits

• Comprehensive benefits package • Regular career development conversations • Competitive salary