Call Center Representative – Healthcare Scheduling, Patient Support

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🔥 3 minutes ago

🌐 Colombia, Costa Rica, +1 more countries – Remote

🇨🇴 Colombia – Remote 🇨🇷 Costa Rica – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Janie

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $4.3M Seed Round on 2025-05

Healthcare • SaaS • B2B

Janie is a revenue automation engine and full-service dental billing platform. Janie verifies patient insurance eligibility, processes and posts claims, handles denials and appeals, and automates payments and billing workflows for dental practices. It integrates with existing practice management software, customizes to practice rules and workflows, and uses AI tools to handle calls and administrative work so dental teams can focus on care. The company positions itself as an end-to-end, B2B SaaS solution for dental revenue cycle management.

📋 Description

• Schedule patient appointments accurately and efficiently • Handle appointment reschedules and cancellations • Assist patients with medication refill requests • Perform appointment and case status checks • Conduct outbound callback communications to patients who requested follow-up assistance • Maintain professionalism and empathy during patient interactions • Document interactions clearly and accurately within internal systems • Follow established workflows, scripts, and compliance procedures • Meet productivity, attendance, and quality expectations in a high-volume environment • Support patients across the United States through inbound and outbound communications related to appointment coordination, medication refill requests, and general patient support • Complete a mandatory 4-week training program before joining the live production queue

🎯 Requirements

• Previous experience in a call center, healthcare support, medical scheduling, virtual assistant, or customer service environment • Strong English communication skills, both written and verbal • Comfortable handling high call volumes and multitasking • Strong organizational skills and attention to detail • Ability to work independently in a fully remote environment • Professional and customer-focused communication style • Reliable attendance and schedule adherence • Laptop • External monitor • Noise-cancelling headset • LAN cable • LAN adapter (if required for device compatibility) • Intel Core i5 Processor – 12th Generation minimum • 16GB RAM minimum • 256GB SSD minimum • Minimum internet speed: 100 Mbps • Wired internet connection preferred • Stable and reliable electricity required • Backup power solution required and non-negotiable • Backup internet solution required and non-negotiable • Successful completion of a mandatory 4-week training program • Successful completion of a live call evaluation/exam during training • Government-issued ID • Proof of residence • Local tax documentation required in their country

🏖️ Benefits

• Candidates qualified and selected will receive a stipend to purchase required equipment before starting training • Additional training details, including schedule and compensation information, will be shared during the recruitment process

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