Strategic AI Outcomes Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $201k - $237k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤖 Artificial Intelligence

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Jasper

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • Marketing • SaaS

Jasper is a purpose-built generative AI platform designed specifically for marketers. It empowers marketing teams by providing advanced AI tools and applications that integrate seamlessly with existing marketing workflows and systems. Jasper is focused on enhancing marketing efficiency and effectiveness by offering tools such as AI chatbots, image editing, document editing, and brand management features. The platform is built on a foundation of security and compliance, ensuring enterprise-grade protection while leveraging AI for marketing success. Jasper also offers educational resources and community support to help users maximize the platform’s capabilities.

📋 Description

• Build trusted-advisor relationships with senior marketing, operations, digital transformation, and executive (VP/C-level) leaders across your portfolio. • Facilitate strategic conversations that connect Jasper's capabilities to each customer's business priorities and organizational objectives. • Help customers develop and evolve their enterprise AI strategy and roadmap. • Lead Executive conversations focused on outcomes, value realization, adoption trends, and future opportunities, driving with business-outcome framing rather than product metrics. • Partner with customers to define measurable success metrics tied to business outcomes, and build multi-quarter success plans with outcome milestones, an executive sponsor, and a risk-mitigation plan. • Identify, prioritize, and expand high-impact AI use cases across business units. • Track progress toward agreed-upon outcomes and proactively remove barriers to success. • Drive adoption beyond initial deployment by identifying new teams, workflows, and business processes that can benefit from Jasper. • Partner with customer champions to build internal momentum and lead organizational change. • Recommend governance, enablement, and operating models that support sustainable, enterprise-wide AI adoption, helping customers mature from experimentation to scaled AI programs. • Orchestrate internal teams—Solutions Architects, Product, Marketing, and Customer Education—to deliver an exceptional customer experience. • Collaborate with Product to advocate for customer needs and influence roadmap priorities, synthesizing patterns across your book of accounts into actionable product insight. • Work alongside Account Executives to surface strategic growth opportunities, while the commercial team owns pricing, renewals, and contracting. • Manage complex, executive-level escalations while preserving the relationship and driving to a concrete resolution. • Surface customer success stories and best practices, and identify opportunities for customers to participate in speaking engagements, advisory councils, reference programs, and case studies. • Bring insights from enterprise customers back into Jasper to improve products and customer programs.

🎯 Requirements

• 7–10+ years in Enterprise Customer Success, Strategic Consulting, Digital Transformation, Management Consulting, or a similar customer-facing strategic role • Experience managing complex enterprise accounts with executive stakeholders, and a proven ability to influence VP- and C-level leaders • A track record of leading organizational change or transformation initiatives • Strong business acumen—able to connect technology investments to measurable outcomes and speak the language of the customer's business • Executive presence and facilitation skills, with the ability to influence without authority • Comfort operating in ambiguity on long-horizon (12–18 month) outcome cycles rather than quarterly adoption sprints • Hands-on experience with generative AI, AI transformation, or other emerging technologies • Background in marketing technology, SaaS, or enterprise software • Consulting experience at firms such as Accenture, Deloitte, Slalom, EY, Bain, or McKinsey is a plus • Experience working with Fortune 500 organizations

🏖️ Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families • 401(k) program with up to 2% company matching • Equity grant participation • Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work • FlexWellness program ($1,800 annually) to help support your personal health goals • Generous budget for home office set up • $1,500 annual learning and development stipend • 16 weeks of paid parental leave