BSA – ITSM

Job not on LinkedIn

🔥 1 hour ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jeevan Technologies (a Nobl Q company)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Jeevan Technologies (a Nobl Q company) is a digital transformation and enterprise technology consultancy that helps mid-market and enterprise clients modernize ERP, cloud and application landscapes. It provides advisory and professional services (technology and business-process advisory, product design and business value assessment), platform implementations (SAP, Oracle, Salesforce, Microsoft, ServiceNow), custom development (front-end, back-end, enterprise integration), embedded & IoT engineering, data management, and AI/machine-learning solutions, plus managed services to automate operations and deliver industry-specific solutions.

📋 Description

• Gather, analyze, and document business requirements for ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, and Knowledge Management • Conduct stakeholder interviews, workshops, and requirement-gathering sessions • Identify process improvement opportunities • Translate business requirements into functional specifications, user stories, acceptance criteria, and process flow diagrams • Collaborate with ServiceNow developers, architects, and technical teams to ensure effective implementation • Analyze ITSM processes and recommend improvements aligned with ITIL best practices • Support configuration and implementation of ServiceNow ITSM solutions • Prepare and maintain BRDs, functional specifications, process documentation, and project artifacts • Participate in backlog grooming, sprint planning, and Agile ceremonies • Develop and execute functional test scenarios and support User Acceptance Testing (UAT) • Validate test results and coordinate defect resolution • Manage stakeholder expectations, communicate project updates, and facilitate issue resolution • Support change management, user training, and post-implementation activities

🎯 Requirements

• 4+ years of experience preferred • Strong experience as a Business Analyst in ServiceNow ITSM implementations or enhancement projects • Good understanding of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management • Strong knowledge of ITIL processes and IT Service Management best practices • Experience in requirement gathering, stakeholder management, business process analysis, and functional documentation • Proficiency in preparing BRDs, functional specifications, user stories, acceptance criteria, and process flow diagrams • Experience working with ServiceNow developers and technical teams to translate business requirements into functional solutions • Hands-on experience with Agile methodologies, Scrum practices, sprint planning, and backlog management • Experience in functional testing, UAT coordination, defect tracking, and requirement validation • Excellent analytical, problem-solving, communication, and presentation skills • Ability to manage multiple priorities, work independently, and collaborate effectively with cross-functional teams • ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) are preferred • Experience with ServiceNow reporting, dashboards, workflow analysis, and process optimization is an added advantage • Second position needs some knowledge in SPM

🏖️ Benefits

• Remote work arrangement