Senior Consultant, ServiceNow, ITSM

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pellera Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

🔒 Cybersecurity

🤖 Artificial Intelligence

Enterprise • Cybersecurity • Artificial Intelligence

Pellera Technologies is the premier enterprise IT solutions partner formed by the merger of Converge Technology Solutions and Mainline Information Systems. Pellera delivers end-to-end digital transformation services—advising, implementing, and managing—across areas such as artificial intelligence and analytics (including a Data & AI Design Studio), hybrid cloud and app modernization (notably IBM Power for Google Cloud/IP4G), cybersecurity, digital workplace, managed services, and next‑gen data center solutions. The company serves large and mid‑market customers across industries (banking, healthcare, government, manufacturing, retail, transportation), and reports scale metrics such as ~3,200 employees, $4B revenue (2024), 1,000+ technology partners, 4,250 technical certifications, and 35+ years of experience.

📋 Description

• Design, configure, and implement ServiceNow ITSM and CSM modules • Build and maintain CMDB structure, relationships, and integrations • Develop workflows, business rules, and automation scripts • Implement Incident, Problem, Change, Request, and Knowledge Management processes • Align ITSM workflows with ITIL best practices • Configure case management, portals, and customer workflows • Integrate CSM with external systems for seamless customer experience • Implement Discovery and Service Mapping for accurate CI population • Perform platform upgrades, patches, and ensure compliance with ServiceNow standards • Monitor system performance and troubleshoot issues proactively • Work closely with stakeholders to deliver high-quality ServiceNow solutions that enhance operational efficiency and customer experience • Other duties as assigned

🎯 Requirements

• 5+ years of hands-on experience with ServiceNow implementation and administration • Strong expertise in ITSM, CSM, and CMDB modules • Proficiency in scripting (JavaScript, Glide) and integrations (REST, SOAP, APIs) • Knowledge of ITIL framework and best practices • Excellent communication and client-facing skills • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Implementation Specialist (ITSM, CSM) • ITIL Foundation Certification