Lead ServiceNow Administrator – Individual Contributor

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Arctic Wolf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

📋 Description

• Develop, enhance, and support ServiceNow platform capabilities through configuration, administration, application development, automation, and technical solution delivery • Partner with stakeholders across IT, Security, Facilities, and other business functions to understand requirements and deliver ServiceNow solutions • Design, recommend, and implement platform enhancements improving service delivery, operational effectiveness, and user experience • Develop and improve ITSM processes including Incident, Problem, Change, Release, and Knowledge Management • Create and maintain ServiceNow platform roadmaps aligned with organizational priorities and future business needs • Drive stakeholder engagement, adoption, and continuous improvement through collaboration, consultation, and change management • Lead moderately complex platform initiatives and projects • Analyze platform usage, operational metrics, incident trends, and performance data to identify service improvement and automation opportunities • Maintain platform integrity through governance, documentation, configuration standards, and ServiceNow best practices • Support platform reliability, availability, and performance through administration, troubleshooting, maintenance, and operational support • Provide guidance on ServiceNow capabilities, platform design, process improvements, and implementation approaches • Automate manual processes through ServiceNow workflows, integrations, and application development • Support development, deployment, and platform management improvements, including CI/CD methodologies where appropriate • Contribute to long-term ServiceNow platform maturity through strategic planning, technical innovation, and process optimization

🎯 Requirements

• B.S. in computer science, engineering, or equivalent experience • Combined 5–7 years’ experience in IT Operations and Application Development • 1 year of experience with program management or project management • Strong experience or understanding of ITIL V3 service management disciplines • Strong analytical and problem-solving skills • Ability to develop hypotheses, frame problems, and generate data-supported insights • Experience implementing cross-functional process improvements and delivering results • Strong experience using and administering ServiceNow • Remote interview candidates are expected to be on camera during all video interviews, subject to reasonable accommodations • Background checks are required • Must comply with information security policies, standards, processes, and controls • Employment may be conditioned on authorization to receive software or technology controlled under U.S. export control laws and regulations

🏖️ Benefits

• Equity for all employees • Flexible annual leave, paid holidays and volunteer days • Training and career development programs • Comprehensive private benefits plan including medical insurance for you and your family • Life insurance (3x compensation) • Personal accident insurance • Fertility support and paid parental leave • Employee Assistance Program