Senior Analyst I – ServiceNow Administrator

🔥 25 minutes ago

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MKS Instruments

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

🏭 Manufacturing

💼 Consulting

🎖️ Defense

Manufacturing • Consulting • Defense

MKS Instruments is a company that enables technologies transforming the world through innovative science and engineering solutions. They deliver foundational technology solutions, including instruments, subsystems, systems, process control solutions, and specialty chemicals, to industries such as semiconductor manufacturing, electronics and packaging, and specialty industrial applications. Their solutions aid in addressing challenges of miniaturization, complexity, and increased performance requirements in advanced device manufacturing and various industrial applications. MKS Instruments partners with customers across fields like environmental monitoring, defense and security, life sciences and research, showcasing a commitment to innovation and technological advancement.

📋 Description

• Serve as the hands-on technical lead for ServiceNow development initiatives across the enterprise • Design, develop, and maintain complex ServiceNow solutions using best-practice configuration and scripting • Lead technical design sessions and actively implement approved solutions • Establish and enforce coding standards, development patterns, and platform governance • Drive scalable solutions across ITSM, ITOM, CMDB, SPM, and custom scoped applications • Build and maintain integrations using REST, SOAP, IntegrationHub, and MID Server • Lead ServiceNow upgrades, patching, and regression testing activities • Mentor developers through code reviews and technical guidance • Perform platform optimization, performance tuning, and technical debt reduction • Partner with business stakeholders to translate requirements into scalable technical designs • Contribute across the full development lifecycle from discovery and design through deployment

🎯 Requirements

• 5–8 years of hands-on ServiceNow development experience in enterprise environments • Expert-level ServiceNow scripting and configuration skills, including JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer • Proven experience acting as a lead while remaining hands-on • Strong experience with ServiceNow modules such as ITSM, ITOM, SPM, CMDB, and custom applications • Extensive experience building and supporting ServiceNow integrations using REST, SOAP, IntegrationHub, and MID Server • UI delivery experience using Service Portal and/or UI Builder • Experience leading platform upgrades and managing release cycles • Knowledge of performance optimization, instance health, and scalability • Strong problem-solving skills and ability to troubleshoot complex platform issues • Hands-on experience with ITOM Discovery, Service Mapping, and SPM • Familiarity with Agile/Scrum practices for ServiceNow development • ServiceNow certifications such as CSA, CAD, and CIS (ITSM, ITOM, or CMDB) preferred • Bachelor’s degree in Computer Science, Information Systems, or equivalent experience preferred

🏖️ Benefits

• On-the-job and formal training • Educational assistance • Reasonable accommodations for qualified individuals with disabilities