Collections Manager

Job not on LinkedIn

October 23

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Jensen Hughes

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Security • Engineering • Risk Management

Jensen Hughes is a global leader in safety, security, and risk-based engineering and consulting. They provide an extensive range of services, including fire protection engineering, accessibility consulting, risk and hazard analysis, forensic investigations, and security risk consulting. With a significant global presence, they operate in various sectors, such as government, healthcare, science and technology, and energy. Jensen Hughes is widely recognized for its expertise in fire protection engineering, a legacy it has been known for since 1939, and it continues to advance its commitment to making the world safe, secure, and resilient.

1001 - 5000 employees

Founded 1939

🔐 Security

📋 Description

• Serve as a working manager for the Collections team, actively supporting day-to-day collection activities while leading the overall receivables portfolio across regions and business units. • Partner closely with Collectors to prioritize accounts, manage escalations, and directly assist with high-risk or complex clients to drive resolution and timely payment. • Cover portions of Collectors’ portfolios as needed to ensure consistent client follow-up and minimize delays in cash collections. • Partner with internal and external stakeholders including project analysts, clients, and legal counsel to resolve client disputes. • Manage escalations and ensure compliance with company policy, client agreements, and relevant regulations. • Identify and lead continuous improvement and automation initiatives (e.g., ERP or process enhancements) to increase efficiency and transparency. • Provide coaching, training and performance feedback to Collectors, fostering a collaborative and accountable team environment. • Ensure alignment with Jensen Hughes’ values, particularly when dealing with clients and internal stakeholders.

🎯 Requirements

• Bachelor’s degree in finance, Accounting, Business Administration, or related field. • Minimum 5+ years of progressive experience in collections • Minimum 2+ years in a leadership or supervisory role of a team of at least 5 people. • Proven track record of reducing DSO and improving collections processes. • Strong understanding of credit risk, billing, and collections processes within professional services or project-based industries. • Excellent communication, negotiation, and conflict resolution skills. • Highly organized, analytical, and solution-oriented with strong attention to detail. • Proficiency in ERP systems (e.g., Deltek, Oracle, SAP, NetSuite) and Microsoft Excel. • Ability to work collaboratively in a fast-paced, global environment.

🏖️ Benefits

• retirement plan • healthcare coverage • broad range of other benefits