Jerry
Insurance • Automotive • Fintech
Jerry is an innovative platform that simplifies car ownership by providing tools to compare car insurance, loans, and repair estimates. With services such as PriceProtect™, GarageGuard™, and DriveShield™, Jerry helps users secure better insurance rates, manage car loans, and track vehicle maintenance and repairs. It utilizes advanced technology to provide users with a streamlined insurance shopping experience, offer car diagnostic services, and reward safe driving habits. Jerry is a licensed insurance and loan broker, operating across all 50 U. S. states, and is committed to protecting user data with bank-level encryption.
201 - 500 employees
💳 Fintech
Senior Manager, Contact Center Operations
3 days ago
🏄 California – Remote
💵 $120k - $160k / year
⏰ Full Time
🟠 Senior
📞 Call Center Representative
🦅 H1B Visa Sponsor
Jerry
Insurance • Automotive • Fintech
Jerry is an innovative platform that simplifies car ownership by providing tools to compare car insurance, loans, and repair estimates. With services such as PriceProtect™, GarageGuard™, and DriveShield™, Jerry helps users secure better insurance rates, manage car loans, and track vehicle maintenance and repairs. It utilizes advanced technology to provide users with a streamlined insurance shopping experience, offer car diagnostic services, and reward safe driving habits. Jerry is a licensed insurance and loan broker, operating across all 50 U. S. states, and is committed to protecting user data with bank-level encryption.
201 - 500 employees
💳 Fintech
📋 Description
• Build and sustain a high-performance culture by setting clear goals and enforcing accountability • Work closely with team leads to track progress daily and provide feedback • Own the day-to-day execution of sales and/or service teams based on business needs • Diagnose performance issues at their root and develop action plans to improve inputs • Work with product and engineering to identify and implement process improvements
🎯 Requirements
• 3+ years of experience managing a similar sized team of inbound contact center agents • Demonstrated ability to manage through others (team leads or supervisors) • Experience using data to diagnose issues and implement operational or behavioral changes • Track record of driving performance by managing inputs, not just outcomes • Comfort working across onshore and offshore teams
🏖️ Benefits
• Health insurance • Dental coverage • Vision coverage • Paid time off • Paid parental leave • 401(K) plan with employer matching • Wellness benefits • Equity opportunities
Apply NowSimilar Jobs
3 days ago
Verisys
201 - 500
Contact Center Representative at Verisys providing top-notch customer service in the healthcare sector. Responsible for educating customers and maintaining high-performance metrics for satisfaction.
4 days ago
Call Center Representative providing support for client needs, complaints, and products by handling calls professionally. Engaging with customers in a detail-oriented manner and ensuring satisfaction through efficient responses.
4 days ago
Customer Service Agents for Genesis Call Center handling inbound customer inquiries. Utilizing provided systems to resolve issues and ensure customer satisfaction with flexible scheduling.
6 days ago
Call Center Representative providing compassionate customer service for pet families at Lap of Love. Engaging in emotional conversations and managing high-volume calls remotely.
6 days ago
Call Center Representative facilitating compassionate conversations and customer service for pet families. Working remotely for Lap of Love, a leader in in-home, end-of-life care.