Field Service Manager

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JETCOOL Technologies Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔧 Hardware

🤝 B2B

💰 $17M Series A - JETCOOL Technologies on 2023-10

Hardware • Semiconductors • B2B

JETCOOL Technologies Inc. is a developer and manufacturer of patented microconvective, direct-to-chip liquid cooling solutions for high-power electronics. The company designs cold plates, coolant distribution units, in-rack manifolds, and fluid-to-die and embedded-silicon cooling modules (SmartLid, SmartSilicon) used to cool CPUs, GPUs and other high-density processors in data centers, AI/HPC clusters, and semiconductor devices. JetCool’s products aim to increase compute density and energy efficiency, reduce thermal resistance and water usage, and enable higher operating temperatures and power levels for enterprise and industrial customers.

📋 Description

• Own delivery of all commercial and operational aspects of the account in line with SOW and contract. • Ensure adherence to contract agreements, managing scope, change control, and risk. • Accountable for P&L performance, including cost control, revenue, and margin protection. • Lead customer engagement through regular reviews (QBRs / service reviews). • Manage forecasting (FOL), pricing updates, and financial alignment. • Lead end-to-end Field Service operations, including: Installation & commissioning of cooling systems. • Preventative & reactive maintenance. • On-site technical support and troubleshooting. • Coordinate field resource planning and scheduling (engineers, tools, spares, subcontractors). • Act as escalation point for critical site issues, particularly in live data centre environments. • Ensure readiness for site deployment (materials, documentation, permits, RAMS). • Lead the Customer Focus Team (CFT) to deliver program and service outcomes. • Coordinate across engineering, supply chain, logistics, and field teams. • Support new product introduction (NPI) and deployment using structured methodologies. • Drive customer satisfaction and retention, particularly through service performance. • Manage service contracts, renewals, and upsell opportunities (retrofits, upgrades). • Ensure full compliance with Health, Safety & Environmental (HSE) standards on all sites. • Enforce safe systems of work, especially in high-risk / live environments. • Oversee contractor compliance and third-party service provider performance. • Track and report field service metrics and program KPIs. • Lead root cause analysis (RCA) for field failures and implement corrective actions. • Drive continuous improvement initiatives across service delivery and operations.

🎯 Requirements

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience • Typically requires a minimum of 5 years experience in program administration/ management or related area • Strong experience in field service operations, ideally in: Cooling systems / HVAC / data centre infrastructure • Proven ability to manage Remote field teams and on-site engineers and complex multi-site deployments • Strong understanding of Installation, commissioning, and maintenance practices and Service delivery models and SLAs • Excellent customer-facing, communication, and escalation management skills • Strong commercial and financial acumen • Great experience with P&L • Availability to travel up to 25%.

🏖️ Benefits

• Full range of medical, dental, and vision plans • Life Insurance • Short-term and Long-term Disability • Matching 401(k) Contributions • Vacation and Paid Sick Time • Tuition Reimbursement