Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $32.7k - $40k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.

📋 Description

• Answer all incoming calls from client facilities, perform appropriate functions, and verify/update call center documents • Process facilities and engineering work orders through Corrigo, ensuring To Do's are monitored continuously and work orders are dispatched properly and immediately • Follow the escalation process for all urgent and emergency work orders or related service needs to ensure timely resolution • Complete data entry using multiple work request applications, including recording customer interactions, transactions, comments, and complaints • Respond to and follow through on requests for information by completing research using available resources • Continually monitor telephone queue time data to maximize productivity and meet performance metrics • Maintain vigilant awareness of client requirements for confidentiality and privacy in all communications

🎯 Requirements

• High School Diploma or GED • 1+ years of applicable working experience in a call center environment • Ability to smoothly operate Windows OS desktop computer for extended periods • Competent knowledge and functioning using WebEx and Microsoft Office Suite tools (MS Teams, Excel, Word, SharePoint, OneDrive) • Proficiency with Corrigo work order management system • Experience with Genesys Cloud or similar call center software • Excellent customer service skills with professional communication abilities

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay