Digital Operations Lead

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $97k - $130k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.

📋 Description

• Oversee day-to-day technology operations across assigned client accounts, ensuring consistent, high-quality service delivery across all platforms and systems • Manage end-to-end information security request processes, including client submissions, review coordination, and multi-stakeholder communications on technical compliance matters • Maintain and regularly update comprehensive technology platform design documents, ensuring accuracy and accessibility for all relevant stakeholders • Monitor system performance and lead troubleshooting efforts for complex technical issues, engaging appropriate escalation resources as needed • Manage active technology integrations across multiple enterprise systems and platforms, ensuring seamless interoperability between existing and new solutions • Develop and maintain standard operating procedures and process documentation for all technology operations • Establish and track metrics and KPIs to measure technology performance, operational efficiency, and client satisfaction • Research, evaluate, and pilot emerging technology applications — with a particular focus on AI implementation and automation • Develop business cases for new technology investments, assessing potential ROI and business impact • Lead digital transformation projects within client environments, translating technical capabilities into tangible business value • Implement continuous improvement initiatives to enhance operational efficiency and reduce manual workload through process automation • Serve as the primary technology liaison between JLL internal teams and client stakeholders, facilitating cross-functional collaboration across IT, operations, and leadership • Present technology strategies, roadmap updates, and project status to senior leadership and client executives • Manage vendor relationships and technology partnerships; coordinate with legal and compliance teams on technology-related matters

🎯 Requirements

• Bachelor's degree in Technology, Information Systems, Business, or a related field; advanced degree (MBA, MS in Technology Management) preferred • 5–7 years of experience in technology operations, project management, or a similar client-facing technology role • Demonstrated experience managing complex, multi-stakeholder technology projects from initiation through delivery • Strong proficiency in Microsoft Power Automate and other automation platforms; hands-on experience with AI tools and implementation strategies • Working knowledge of information security frameworks, compliance requirements, and system integration methodologies • Experience in commercial real estate, facilities management, or professional services environments preferred • Proficiency in technology roadmap development and maintenance; familiarity with ITIL or similar service management frameworks

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay