Product Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪄 Product Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Respond as the first line of defense to support cases, chats, and phone calls from supported-product users • Triage and manage case workflows in service tools, including feedback loops for feature pre-prioritization • Manage and resolve escalations with technology partners while maintaining a seamless end-user experience • Handle technology onboarding for new hires and offboarding for terminated employees • Document case resolutions and contribute to the AI knowledge base • Maintain documentation for customer-facing support processes, product support workflows, UAT testing workflows, system outage protocols, and communication templates • Execute operational service benchmarks including response time, handle time, resolution time, and CSAT scores • Improve messaging consistency and resolution efficiency with other product specialists • Complete administrative requests supporting the product support organization and partner teams • Train users and technology partners on general use and features • Contribute to training materials • Use generative AI, specifically JLL GPT, to support and optimize organizational tasks and initiatives • Build familiarity with prompt building and learn how agentic support agents and AI-powered automations are configured and used

🎯 Requirements

• Comfort with documentation tools or willingness to learn, such as Confluence • Intermediate knowledge of Microsoft Office, Word, Excel, Outlook, Teams, and Planner • Basic knowledge of Excel reporting and querying large datasets, or willingness to learn • Hands-on experience with or willingness to learn AI tools such as JLL GPT and other generative AI applications • Basic prompt-building techniques • Willingness and ability to learn new or tangential technology products • Knowledge of Azure DevOps, Jira, ServiceNow, and Salesforce is preferred • Advanced English and secondary language fluency in speaking, reading, and writing required • 1+ years of product support or real estate experience, and/or 1–2 years of experience in supported Leasing business lines or functions • Documented example or letter of recommendation demonstrating excellence in customer/user support required • Excellent interpersonal, communication, problem-solving, and organizational skills • Ability to work independently, unsupervised, and as a team player

🏖️ Benefits

• AI tools and workflows familiarity considered an asset • Opportunity to learn new or tangential technology products • Opportunity to use and develop generative AI skills, including JLL GPT and agentic support agents • Training materials and user/technology-partner training opportunities • Reasonable accommodations for individuals with disabilities