Field Service Engineer

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Johnson & Johnson

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Healthcare Insurance • Pharmaceuticals • Biotechnology

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

10,000+ employees

Founded 1886

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

📋 Description

• Perform service, preventative maintenance and installations on Ethicon products at customer sites with minimal direction, delivering both timely and effective support. • Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction • Work closely and collaboratively with fellow Ethicon field team members, including Sales, Marketing, and Training to ensure customer success • Mentor and coaching of new and existing team members • Assist manager in day-to-day Field Service dispatching • First to be trained on new products and features • Cooperate with Energy Marketing team • Perform necessary administrative duties accurately • Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment • Job will generally be performed on customer site, typically at a Hospital or Medical Institution. • Customer site may have exposure to hazardous materials, waste, airborne particles and allergens. • Days and hours of work are flexible Monday through Friday, generally 8:00 a.m. to 5:00 p.m.

🎯 Requirements

• min. Bachelor’s Degree in an Engineering field & professional qualification in electrical engineering • Self-starter with strong customer service skills as well as excellent interpersonal skills • Demonstrate excellent judgment in customer relations and in handling company resources • Current valid driver’s license • Willing to work different shifts as business needs dictate • Ability to travel up to 75% • Willingness to participate in an on-call rotation after training and certification is completed. • Must be able to occasionally lift and/or move up to 50lbs • Occasional evening and weekend work may be required as job duties demand

🏖️ Benefits

• Paid time off • Flexible working hours