Senior Administrator

Job not on LinkedIn

🔥 4 minutes ago

🌐 Romania, Bosnia and Herzegovina, +4 more countries – Remote

🇷🇴 Romania – Remote 🇧🇦 Bosnia and Herzegovina – Remote 🇲🇰 North Macedonia – Remote 🇧🇬 Bulgaria – Remote 🇲🇩 Moldova – Remote 🇭🇺 Hungary – Remote

⏰ Full Time

🟠 Senior

🖥️ Administration

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Portal

WebsiteLinkedInAll Job Openings

2 - 10 employees

🎯 Recruiter

🏪 Marketplace

Recruitment • Marketplace

Job Portal is an online career platform. Job Portal provides a job search and recruitment service that helps job seekers discover opportunities and connects employers with candidates; it positions itself as a career-focused information service (tagline: "Your career is a journey, not a destination"). The company appears to operate as a marketplace-style site for listings and may also include career resources or tools to support hiring and job-seeking.

📋 Description

• Receive, review and register new restoration cases from insurers, loss adjusters, restoration professionals and private customers • Verify case details, policy coverage and eligibility criteria • Allocate cases to restoration technicians and manage caseload workload • Review technician reports, challenge inconsistencies and ensure accurate, timely findings • Escalate complex, disputed or high-value cases and drive resolution • Communicate scope of work and property requirements to insurers • Raise and submit accurate invoices according to scope and contractual terms • Follow up private enquiries and quotes through to booked jobs • Schedule and assign restoration jobs to minimise response times and keep crews productive • Update job statuses, track technician assignments and maintain the schedule • Support technicians with site problems and real-time issue resolution • Coordinate across departments and manage hand-offs • Communicate professionally with insurers, loss adjusters, subcontractors, technicians and customers • Handle difficult conversations and address enquiries, concerns and complaints • Answer and direct phone calls • Maintain accurate records across CRM, project management, insurer portals and field job-management systems • Track SLA performance and flag risks • Analyse operational data to identify bottlenecks and recurring issues • Prepare progress updates, situational reports and performance summaries • Follow and improve SOPs • Perform quality-control checks on case files, technician reports and invoices • Audit closed cases for accuracy and completeness and feed findings into SOPs • Support and train newer colleagues

🎯 Requirements

• Excellent written and spoken English (C1 or above) — mandatory • Minimum 3 years in administration, operations, case management, claims handling or a senior client-facing coordination role • Tech-confident and able to quickly learn unfamiliar systems • Strong computer skills and confidence using CRM and project management systems (ClickUp or equivalent), Outlook or Gmail, and other digital platforms and communication tools • Exceptional attention to detail and a track record of catching errors • Problem-solving ability and sound judgement under pressure • Quick learner who asks good questions • Highly organised, able to manage multiple tasks simultaneously, with fast, accurate data entry • Ability to stay calm and adapt when priorities shift • Able to lead teams and strong in operations • Experience mentoring, training or supervising colleagues (nice to have) • Comfort working with operational data in spreadsheets and building an evidence-based case for change (nice to have) • Experience in a remote or distributed team (nice to have) • Understanding of SOP adherence and SLA management (nice to have)

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