Manager, Customer Analytics – Post-Sales

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November 25

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Jobber

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SaaS • B2B

Jobber is a SaaS platform that helps home-service businesses (such as HVAC, plumbing, landscaping, cleaning, and other field service trades) manage quoting, scheduling, dispatch, invoicing, payments, customer communications, and operations from a single app. It offers CRM, automated workflows, AI features for job pricing and communications, online booking and payments, and reporting to help small and midsize service contractors save time, win more jobs, and grow revenue.

501 - 1000 employees

Founded 2011

☁️ SaaS

🤝 B2B

📋 Description

• Lead and develop a team of analysts who deliver strategic insights and drive measurable business impact. • Prioritize, scope, and allocate analytics work based on business impact and stakeholder needs, ensuring alignment with company priorities. • Partner with post-sales business leaders across Customer Onboarding, Support, Account Management, Enablement, and Lifecycle Marketing to define success metrics, evaluate initiatives, and uncover opportunities that improve customer retention, satisfaction, and expansion. • Act as a strategic thought partner and internal consultant to post-sales GTM and cross-functional leaders, providing analytical perspectives that inform business strategy, operational priorities, and resource planning. • Promote a strong analytical foundation through best practices in data quality, metric design, and consistent measurement across post-sales functions.

🎯 Requirements

• Proven experience as a people leader in analytics, with a strong track record of developing and empowering high-performing teams. • Deep expertise in Customer Success and Post-Sales Analytics, with hands-on experience analyzing and improving onboarding efficiency, customer engagement, support performance, retention, and account growth. • Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python is a strong asset. • Proficiency with BI and data visualization tools such as Tableau, with a focus on creating clear, compelling, and actionable visual narratives. • Demonstrated expertise in foundational and advanced analytics techniques, including performance measurement, exploratory analysis, scenario analysis, impact evaluation, simulation modelling, and predictive analytics. • Strong business acumen and a strategic mindset, with the ability to shape initiatives and develop high-impact analytical proposals that influence priorities and key business decisions. • A passion for storytelling through data, with exceptional communication and stakeholder management skills that enable you to distill complex analyses into clear, influential insights that drive decisions at all levels.

🏖️ Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind • Retirement savings plan matching • Stock options • Dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. • Support for health days to support your physical and mental health, and parental leave top-ups to support your growing family.