Risk Operations Manager

November 25

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Jobber

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SaaS • B2B

Jobber is a SaaS platform that helps home-service businesses (such as HVAC, plumbing, landscaping, cleaning, and other field service trades) manage quoting, scheduling, dispatch, invoicing, payments, customer communications, and operations from a single app. It offers CRM, automated workflows, AI features for job pricing and communications, online booking and payments, and reporting to help small and midsize service contractors save time, win more jobs, and grow revenue.

501 - 1000 employees

Founded 2011

☁️ SaaS

🤝 B2B

📋 Description

• Review and monitor accounts, transactions, and platform usage to identify and address risky patterns swiftly. • Take ownership of resolving issues, making balanced decisions to mitigate fraud and credit losses with a need for speed. • Regularly communicate with customers through various support channels such as email. • Lead risk investigations and retrospectives with a focus on driving continuous improvement and take quick corrective action to mitigate financial losses for Jobber and our customers. • Contribute to the development of fraud and risk detection systems to make sure we’re setting the appropriate controls in response to emerging threats and provide recommendations. • Identify opportunities for policy, tooling and process improvements within Risk Operations and champion those opportunities from idea to implementation. • Mentor a growing team of Risk Operations Analysts. While this role is not a people leadership position, you will be seen as a role model and subject matter expert, helping grow everyone's skill set. • Educate small business owners on fraud and dispute avoidance, and assist with payment dispute resolution as needed. • Support broader business as needed on operational risk-relevant topics.

🎯 Requirements

• Demonstrated years of relevant progressive Fraud Risk or Credit Risk operations experience in financial services, tech, payment processing or related industries. • Domain expertise in evaluating merchant risk and/or credit risk. This includes card-not-present fraud and risk, ACH fraud, chargebacks, and performing risk reviews and underwriting at the account and transaction level on a daily basis with an eye for emerging threats. • An analytical and inquisitive mindset and the capacity to make complex decisions under pressure in a fast-paced setting. We’re looking for someone with a data-driven and investigative mindset who can find and interpret suspicious transaction trends, review account activity, internal and external signals for signs of fraud or abnormalities, and take action accordingly. • Strong technical skills in SQL, Excel, Google Sheets, or BI tools (such as Tableau, Looker, or Power BI) to analyze data, identify risk patterns, and support data-informed decision-making. • Clear written and verbal communication skills. You’ll be dealing with our customers daily and with other stakeholders across Jobber, so being able to translate your ideas and findings clearly will be important. Talking about fraud, risk and loss of money can be uncomfortable, so you should be willing to engage in those types of conversations and work to resolve conflicts. • A problem-solver and team-player mindset. In this role you’ll be working with others to find solutions for managing risk. You’ll need to be able to understand problems and help solve them in a way that works for both our customers and Jobber. Collaboration is extremely important in this role. • The ability to embrace ambiguity and change. We don’t know what we don’t know, so you should be comfortable coming in and improving the process. • The ability to work autonomously with superb time management skills and be comfortable with technology. We are fully remote and distributed across the country. While you’ll be a member of a team and there are connection points, you’ll be on your own most of the day. You’ll need to be a self-starter with the ability to make decisions and find direction and guidance proactively. You’ll be accountable for both your successes and your shortcomings.

🏖️ Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options. • A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.