Senior Director, Product Management

November 26

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Jobber

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SaaS • B2B

Jobber is a SaaS platform that helps home-service businesses (such as HVAC, plumbing, landscaping, cleaning, and other field service trades) manage quoting, scheduling, dispatch, invoicing, payments, customer communications, and operations from a single app. It offers CRM, automated workflows, AI features for job pricing and communications, online booking and payments, and reporting to help small and midsize service contractors save time, win more jobs, and grow revenue.

501 - 1000 employees

Founded 2011

☁️ SaaS

🤝 B2B

📋 Description

• Develop and execute a bold, multi-year strategy for Jobber’s marketing and sales tools portfolio. • Balance investment across improvements to mature products, expansion into new segments, and major 0→1 opportunities. • Conduct broad and deep customer discovery to understand how service providers attract and win jobs, and convert that insight into strategy and product direction. • Partner closely with Engineering, Design, Analytics, Marketing, Sales, and Customer Success to identify gaps, shape product capabilities, and bring offerings to market. • Work with product marketing and GTM partners to drive adoption, attach, and overall commercial performance. • Communicate product vision, decisions, and results clearly to leadership and cross-functional stakeholders. • Champion the voice of the customer and define workflows that help service providers get noticed online, earn trust, and convert leads more effectively. • Establish strong feedback loops to iterate quickly and deliver high-quality, intuitive product experiences. • Integrate AI meaningfully into customer-facing experiences, helping service providers market and sell with greater efficiency and consistency. • Deliver measurable business impact by scaling adoption, engagement, and retention across the portfolio. • Influence pricing, packaging, and value communication to ensure clear ROI for customers and revenue growth for Jobber. • Maintain a balanced portfolio that supports short-term goals while building long-term foundations. • Define KPIs for the Win Work portfolio and hold teams accountable to outcomes. • Use data and qualitative insight to evaluate product health, make tradeoffs, and prioritize improvements. • Continually refine functionality based on performance, customer feedback, and market trends.

🎯 Requirements

• 8+ years in Product Management, with experience leading teams of 5+ Product Managers. • Experience owning a meaningful SaaS product portfolio with revenue growth and customer retention responsibility • Background in vertical SaaS and strong intuition for SMB customer needs; MarTech or CRM experience is a plus but not required. • Proven expertise in pricing, packaging, and commercialization. • A balance of strategic vision and willingness to dive deep into customer problems and product details. • Strong cross-functional leadership and a collaborative, “we over I” mindset. • Hands-on experience building or scaling AI-powered products. • Exceptional communication and storytelling skills that can motivate and align diverse stakeholders.

🏖️ Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind • Retirement savings plan matching • Stock options • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.