Bilingual Client Services Receptionist

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Maintain accurate client information within Clio. • Provide administrative support to the legal team. • Collaborate with the legal team to support daily office operations. • Assist with after-hours and overflow call coverage when needed. • Manage calendars and coordinate appointments. • Contact clients regarding upcoming court dates and important case-related updates. • Schedule, return, and coordinate client phone calls. • Maintain accurate time records for billing purposes. • Answer incoming phone calls professionally and provide exceptional client service. • Ensure all client communications are handled promptly and professionally.

🎯 Requirements

• Schedule: Monday through Friday, 9:00 AM – 5:00 PM • Time Zone: Eastern Standard Time (EST) • Language Requirement: Fluent English and Spanish (Bilingual required) • Industry: Legal • Software Required: • ○ Clio (CRM) • ○ RingCentral (VOIP) • Required Skills: • Strong verbal and written communication skills in both English and Spanish. • Ability to manage multiple priorities while maintaining accuracy and professionalism. • Comfortable handling a high volume of client interactions in a fast-paced environment. • Availability to assist with occasional after-hours and overflow calls as needed. • Excellent verbal and written communication skills. • Strong customer service and interpersonal skills. • Attention to detail. • Strong organizational and time management skills. • Ability to prioritize and multitask effectively. • Empathetic and patient when interacting with clients. • Friendly and approachable demeanor. • Proactive mindset. • Professional phone etiquette. • Ability to maintain confidentiality. • Comfortable working in a fast-paced legal environment.

🏖️ Benefits

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.