Client Experience Specialist

🔥 13 minutes ago

🌐 Honduras, El Salvador, +5 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Track and update lead activity to support reporting and business development efforts • Coordinate appointments and scheduling through Calendly • Support client intake processes from initial contact through qualification • Maintain accurate lead records and current data • Manage and update client information within Lawmatics and Clio • Handle initial client inquiries professionally and empathetically • Qualify incoming leads based on established criteria • Monitor and manage potential client leads received through call answering services • Maintain professionalism and customer service in all interactions • Assist with social media inquiries and incoming prospect communications • Use Google Workspace for daily communications and documentation • Monitor and respond to prospective-client communications • Follow up with prospective clients to maintain engagement and improve conversion rates

🎯 Requirements

• 1 year of experience working as an Intake Specialist • Experience working with CRM systems and lead management platforms • Experience handling customer inquiries and providing excellent customer service • Ability to manage multiple prospects and follow up consistently • Comfortable working with social media platforms and online communications • Strong customer service experience • Excellent verbal and written communication in both English and Spanish • Lead qualification and intake management experience • Proficiency with Google Workspace • CRM management skills • Strong organizational and time management abilities • Attention to detail • Empathetic and client focused approach • Resilient and adaptable mindset • Professional and courteous demeanor • Social media proficiency • Ability to work independently • Strong follow through and accountability • Remote, Eastern Standard Time (EST) • Monday to Friday working hours • Moderate to high expected call volume • Required tools: Clio, Lawmatics, Dialpad, Google Workspace, Calendly

🏖️ Benefits

• Remote job opportunity • Great Place to Work Certification workplace culture