Client Services Support

🕒 May 6

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Guide potential clients through their initial interactions, ensuring they feel heard, informed, and supported. • Play a key role in managing client inquiries, coordinating consultations, and maintaining an organized intake pipeline. • Draft and prepare client agreements. • Prepare and present bi-weekly and monthly reports to leadership. • Manage potential clients in the CRM pipeline and ensure timely follow-up. • Schedule consultations (in-person, phone, or Google Meet). • Process inquiries from voicemail, email inbox, and Yelp. • Place outbound calls to follow up with leads and missed messages. • Occasionally translate live or written communications (ENG-SPA). • Upload, organize, and flag received client documents. • Track and advise on referral accuracy from call answering service. • Prepare summaries for attorney review and follow up accordingly. • Process payments and send payment links for paid consultations. • Qualify first-time callers using training materials. • Answer inbound calls from potential clients and return callers.

🎯 Requirements

• Minimum of 1 year of experience in client intake or customer service. • Full professional proficiency in English and Spanish. • Strong written and verbal communication skills. • Comfortable handling inbound and outbound calls daily. • Ability to manage multiple inquiries and maintain accurate records. • Strong attention to detail and follow-through. • Ability to work independently while collaborating with a team when needed. • Reliable high-speed internet with at least 10 Mbps download and 5 Mbps upload. • Quiet and dedicated workspace. • Personal computer or laptop and headset.

🏖️ Benefits

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.