Intake and Communications Coordinator

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Partner with leadership and client management teams to maintain an efficient intake pipeline • Manage communications through phone, email, Instagram, and WhatsApp • Update intake records and documentation within LegalBridge • Maintain detailed and accurate client information within case management systems • Take accurate messages and ensure timely follow up • Respond to client inquiries with professionalism and empathy • Perform additional intake and administrative duties as assigned • Support a seamless, organized, and client centered intake experience • Monitor multiple communication channels throughout the day • Assist with outreach initiatives and re engagement efforts • Triage incoming communications and route inquiries appropriately • Follow up with prospective clients regarding retainer agreements and next steps • Prepare and distribute retainer agreements • Coordinate calendars and appointments for attorneys and team members • Schedule paid consultations, complimentary consultations, and client meetings • Conduct intake consultations and guide prospective clients through the onboarding process

🎯 Requirements

• Fluent in English and Portuguese • Excellent verbal and written communication skills • Strong client service and customer relationship management skills • Highly organized and detail-oriented • Professional and polished communication style • Strong multitasking and prioritization abilities • Proactive and solution oriented mindset • Empathetic and client focused approach • Ability to work independently and as part of a team • Excellent time management skills • Appointment scheduling and calendar coordination • Administrative support experience • Client intake and onboarding experience • Accurate data entry and record management • Adaptability and flexibility • Professional phone etiquette • Accountability and follow through • Ability to maintain confidentiality and professionalism

🏖️ Benefits

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.