Intake Specialist – Client Intake and Operations Coordinator

🔥 23 minutes ago

🌐 Honduras, El Salvador, +5 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Support prospective and active families throughout their experience with the company • Guide families from initial inquiry through onboarding • Coordinate student placements with Executive Function coaches and literacy specialists • Coordinate placements, schedules, cancellations, coverage, coach availability, and system updates • Follow up on outstanding issues, inactive clients, pending commitments, and unresolved matters • Respond to client inquiries and escalate concerns when needed • Create and maintain accurate client profiles and potential-client records • Coordinate meetings, schedules, events, trainings, and day-to-day operations • Monitor communication channels, calendars, deadlines, records, and administrative tasks • Serve as an administrative point of contact for active families • Ensure forms and agreements are completed • Communicate scheduling procedures, policies, and next steps during onboarding • Track referral sources and maintain accurate lead information • Call prospective clients to discuss services and answer basic questions • Monitor incoming calls, emails, text messages, website inquiries, and referrals • Follow up on intake forms, agreements, payment information, and onboarding requirements • Move qualified leads from initial inquiry to active client • Gather student, family, service, availability, and location information • Match students with appropriate coaches based on needs, qualifications, location, personality, and availability

🎯 Requirements

• Must work CST time zone • Approximately 16 to 30 calls per day • Excellent command of English, written and spoken • Strong availability and reliability during scheduled working hours • Dependable internet and power access • Demonstrated job stability and longevity in previous positions • Experience in education, client services, administrative coordination, sales, customer service, or a related field is beneficial • Ability to work independently and recognize when escalation is needed • Highly proactive and self-directed • Strong time management and organizational skills • Excellent communication and professional interpersonal abilities • Strong customer service orientation • Strong attention to detail and accuracy • Comfortable working under pressure in a fast-paced environment • Self-motivated and reliable with strong follow-through • Adaptable and able to learn new systems and processes quickly • Strong problem-solving and decision-making abilities • Comfortable coordinating schedules and communicating with families, coaches, schools, partners, and internal stakeholders • Passionate about education and interested in supporting students and families • Professionalism, discretion, and sound judgment when handling client information • English and Spanish listed under Languages

🏖️ Benefits

• Remote work opportunity • Great Place to Work Certification environment • Recruiter guidance through the application process