Legal Lead Management Specialist

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Ensure all leads are processed within the expected timeframe (target within 24 hours). • Maintain consistent contact with leads to keep them engaged. • Process leads and ensure timely follow-up and communication. • Answer incoming phone calls and properly vet potential clients. • Manage and oversee the full intake process for incoming leads. • Collaborate with internal team members to support case progression. • Move qualified cases efficiently through the pipeline. • Send intake forms and guide potential clients through completion. • Organize and maintain structured intake workflows. • Gather and document client information accurately.

🎯 Requirements

• 1+ year of experience in intake, customer service, or call handling roles. • Experience in legal intake processes is preferred. • Strong English communication skills, both written and verbal. • Ability to manage high call volumes efficiently while maintaining professionalism. • Comfortable working with structured processes and following workflows. • Ability to multitask and maintain accuracy under pressure.

🏖️ Benefits

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.