Virtual Client Services Coordinator III

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Perform receptionist-style duties, including receiving calls from existing clients or third parties and transferring them to the appropriate department or team member. • Make outbound follow-up calls to qualified leads (no cold calling). • Gather complete and accurate information from callers and process client sign-ups. • Answer a high volume of inbound calls following a structured script. • Ensure timely and consistent follow-up to maximize successful signings. • Meet monthly KPIs related to call volume, follow-up activity, and completed sign-ups.

🎯 Requirements

• Minimum of 1 year of experience in client-facing roles or customer service. • Strong organizational and time-management skills. • Excellent verbal and written communication in English and Spanish. • Ability to handle multiple tasks and prioritize effectively. • Detail-oriented with a high level of accuracy. • Problem-solving and negotiation skills. • Comfortable working with CRM systems and VoIP tools. • Professional demeanor and client-focused mindset.

🏖️ Benefits

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.