Virtual Client Services Support

🔥 5 hours ago

🌐 Honduras, El Salvador, +5 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Qualify first-time callers using established training materials and intake procedures • Answer inbound calls from potential clients and return missed calls and voicemails • Place outbound calls to prospective clients and follow up on inquiries • Monitor referrals from call answering services and identify incorrect jurisdictions or referrals • Manage and maintain potential clients within the CRM pipeline to ensure prompt follow-up • Upload, organize, and manage client documentation • Process consultation payments and distribute payment links when required • Schedule consultations for in-person meetings, phone calls, and Google Meet appointments • Prepare client summaries and case information for attorney review • Prepare and present bi-weekly and monthly reports to leadership • Translate written and verbal communications between English and Spanish when needed • Draft and prepare client agreements • Ensure no prospective client inquiry is left unattended and maintain timely communication throughout the intake process • Process inquiries received through phone calls, voicemail, email, and online platforms • Serve as the primary point of contact for prospective clients throughout the intake process

🎯 Requirements

• Minimum of 1 year of experience in a client-facing role, such as customer service or sales. • Advanced/native-level English skills (both written and spoken) • Full professional proficiency in written and verbal English communication • Strong phone communication and interpersonal skills • Ability to manage multiple tasks while maintaining attention to detail • Comfortable working independently and taking initiative when needed • Ability to learn new systems, processes, and technologies quickly • Strong organizational and time management skills • Professional and client-focused approach to all interactions • Availability Monday through Friday, 8:30 AM to 5:30 PM PST/PDT • English and Spanish language skills • Familiarity with Slack, Google Workspace, Microsoft Office, Clio Grow, Dropbox, and Vonage

🏖️ Benefits

• Remote work opportunity • Great Place to Work Certification environment • Recruiter guidance throughout the application process