Customer Support Agent – PST-EST Timezone

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JobHire.AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

👥 HR Tech

☁️ SaaS

Artificial Intelligence • HR Tech • SaaS

JobHire. AI is an AI-powered career assistant and job-application automation platform that helps jobseekers optimize resumes, generate tailored cover letters, match to job descriptions, and automatically submit applications at scale. It provides features like an AI resume builder, resume scoring, auto-apply across millions of listings, application tracking, and email/response generation to save time and increase interview rates. JobHire. AI is offered as an online subscription service with performance-focused guarantees and user analytics.

📋 Description

• Proactively engage users via **chat** and **calls** during onboarding and early usage; • Reach out to users showing low activity or early churn signals and help them get back on track; • Act as a **human recovery layer**: understand user frustration, diagnose issues, and rebuild trust through real conversation; • Help users understand what can be improved to get better results, using clear and empathetic communication; • Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value; • Share user feedback and recurring patterns with Product to improve the overall customer experience.

🎯 Requirements

• Have 2**+ years** of experience in customer success, sales, account management, or support-driven sales with **US-based customers**; • Fluent/Native **English** and **Russian**; • Ability to work 40 hours per week in the **USA time zone;** • Comfortable working **proactively**, not waiting for tickets; • Strong persuasion, negotiation, and objection-handling skills; • Data-driven mindset: you care about conversion, retention, and unit economics; • Comfortable working with daily targets, funnels, and KPIs; • High-speed internet connection (VPN-free).

🏖️ Benefits

• JobHire.AI is **mission-driven, fastest-growing, and profitable global company**. • Amazing opportunity to shape the experience of a product that directly improves people’s careers and lives. • Brilliant team of the strongest A players from McKinsey, Nexters, Gett, Glovo. • Remote work - work/life balance. • Competitive package ($12000-18000). • Paid 38 days Off (vacation + local holidays) and sick leave.