Customer Service Agent, Digital Platforms – Zendesk/Social Media

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October 28

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JobHome

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B2B • SaaS • Enterprise

<JobHome> JobHome is a Brazilian customer service and contact-center company that provides managed call center services, omnichannel and hybrid AI+human customer experience solutions, self-service automation, and a cloud-based management and monitoring platform. They offer help desk, tele-sales/SDR, post-sales support, performance marketing and e-commerce services, and infrastructure for secure, scalable operations, serving large enterprise clients across multiple industries.

5001 - 10000 employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

📋 Description

• Respond to customers through written channels (chat, email, social media) and phone-based channels (telephone), always prioritizing speed, clarity, and empathy • Use platforms such as Zendesk, WhatsApp, Instagram, Facebook, and others to provide support and resolve requests • Record interactions and support tickets in an organized manner, ensuring the quality of service provided • Act proactively to resolve issues, keeping customer satisfaction as a priority

🎯 Requirements

• Previous experience providing support via social media and/or platforms such as Zendesk • Higher education — completed, currently enrolled, or on academic leave • Availability to work either on a 6x1 schedule or a 5x2 schedule (e.g., six days on/one day off or five days on/two days off)

🏖️ Benefits

• Meal allowance • Remote work (Home Office) • Day Off • GymPass • Work equipment: Laptop • Medical Insurance (Amil) • Dental Care (100% covered) • Life Insurance and Funeral Assistance • Career Development Plan • Access to Sesc • Academic partnerships: Anhembi Morumbi, São Judas Tadeu, and Anhanguera-affiliated psychologists • Training and Development Program